Customer Service Team Leader with Multilingual Expertise

3 tygodni temu


Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etat
Customer Service Team Leader Opportunity at Antal Sp. z o.o.

We are seeking an experienced Customer Service Team Leader to join our team at Antal Sp. z o.o. in Krakow. As a global manufacturing company, we offer a truly international environment with opportunities for career growth and development.

Key Responsibilities:

  • Supervise and mentor a team of Customer Service Specialists.
  • Maintain a high-quality work environment and motivate the team to achieve their best.
  • Balance workload to ensure consistent service levels and efficiency.
  • Monitor data accuracy and provide feedback for continuous improvement.
  • Foster positive relationships with both customers and internal departments.
  • Act as the first point of escalation for service issues.
  • Lead improvement projects within the Customer Service department.
  • Manage the entire order lifecycle in SAP, from entry to invoicing.
  • Collaborate with Planning and Distribution teams to manage backorders and expedite shipments.
  • Investigate and resolve customer complaints.

Requirements:

  • Bachelor's degree or equivalent work experience (5+ years in a customer-facing role and 2+ years in a leadership role).
  • Fluent in English; additional fluency in French or German, or Dutch is required.
  • Strong experience in a manufacturing or B2B environment.
  • Proficiency in SAP, Excel, and PowerPoint.
  • Excellent communication and interpersonal skills.
  • Solution-oriented with strong analytical abilities.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Self-motivated and collaborative team player.

We Offer:

  • Comprehensive training to ensure success in your role
  • Annual bonus based on your work results
  • Lunch card to be used for groceries and restaurants
  • Technical or managerial career path (everyone can develop their leadership skills)
  • Be part of a truly awesome team in a well-located office in Krakow
  • Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
  • Life insurance
  • Private medical care (Luxmed)
  • Flexible working hours
  • Great atmosphere and comfortable working conditions
  • Stable job and cooperation with friendly and high-qualified team
  • Soft skills development
  • Hybrid model of work and flexible working hours
  • Integration events
  • International team and non-corporate work environment


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