Customer Service Team Leader with Multilingual Expertise
3 tygodni temu
We are seeking an experienced Customer Service Team Leader to join our team at Antal Sp. z o.o. in Krakow. As a global manufacturing company, we offer a truly international environment with opportunities for career growth and development.
Key Responsibilities:
- Supervise and mentor a team of Customer Service Specialists.
- Maintain a high-quality work environment and motivate the team to achieve their best.
- Balance workload to ensure consistent service levels and efficiency.
- Monitor data accuracy and provide feedback for continuous improvement.
- Foster positive relationships with both customers and internal departments.
- Act as the first point of escalation for service issues.
- Lead improvement projects within the Customer Service department.
- Manage the entire order lifecycle in SAP, from entry to invoicing.
- Collaborate with Planning and Distribution teams to manage backorders and expedite shipments.
- Investigate and resolve customer complaints.
Requirements:
- Bachelor's degree or equivalent work experience (5+ years in a customer-facing role and 2+ years in a leadership role).
- Fluent in English; additional fluency in French or German, or Dutch is required.
- Strong experience in a manufacturing or B2B environment.
- Proficiency in SAP, Excel, and PowerPoint.
- Excellent communication and interpersonal skills.
- Solution-oriented with strong analytical abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Self-motivated and collaborative team player.
We Offer:
- Comprehensive training to ensure success in your role
- Annual bonus based on your work results
- Lunch card to be used for groceries and restaurants
- Technical or managerial career path (everyone can develop their leadership skills)
- Be part of a truly awesome team in a well-located office in Krakow
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
- Life insurance
- Private medical care (Luxmed)
- Flexible working hours
- Great atmosphere and comfortable working conditions
- Stable job and cooperation with friendly and high-qualified team
- Soft skills development
- Hybrid model of work and flexible working hours
- Integration events
- International team and non-corporate work environment
-
Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Sp. z o.o. Pełny etatWe are seeking a highly skilled Dedicated Customer Support Specialist with Multilingual Expertise to join our team at Sterling Outsourcing Sp. z o.o.Salary: 57,500 PLN NET/monthAbout the RoleThis is a full-time position requiring excellent communication skills in Spanish and English, as well as strong organizational abilities and customer-focused attitude.As...
-
Customer Service Team Leader
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatCustomer Service Team LeaderAntal Sp. z o.o. is seeking a skilled Customer Service Team Leader to join our team in Łódź. As a key member of our SSC team, you will be responsible for leading and mentoring a team of Customer Service Specialists, monitoring team performance, and ensuring high-quality customer experience.Key Responsibilities:Lead and mentor a...
-
Customer Service Representative with Multilingual Expertise
4 tygodni temu
Łódź, Łódź Voivodeship, Polska Capita Pełny etatAbout the Role:As a Customer Service Advisor with Capita, you will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression.Your Key Responsibilities:• Handle customer queries through calls, emails, and web forms, ensuring delivery of a quality service on a consistent basis.• Ensure...
-
Customer Service Representative with Multilingual Expertise
4 tygodni temu
Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Pełny etatAbout Sterling OutsourcingWe are an international business providing Outsourced Services for clients worldwide.Our team is growing, and we are looking for enthusiastic individuals with fluent English to join our international team.Job OfferWe offer:A net remote work allowance of 575zl per monthMedicover medical healthcareMedicover sport benefit systemsA...
-
Łódź, Łódź Voivodeship, Polska Capita Pełny etatCompany OverviewAt Capita, we are committed to delivering exceptional customer service and providing a positive experience for our clients. As a Multilingual Customer Service Representative, you will play a crucial role in achieving this goal.
-
Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Pełny etatCompany OverviewSterling Outsourcing is a leading international business that provides outsourced services to clients worldwide. With over 17 years of experience, we have established ourselves as a trusted partner in the industry.Compensation PackageWe offer a competitive NET salary of 575zl per month, which includes a remote work allowance. Additionally,...
-
Customer Service Team Leader
3 tygodni temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatJob Description: As a Customer Service Team Leader at Antal Sp. z o.o., you will be responsible for leading and mentoring a team of Customer Service Specialists. Your primary goal will be to monitor team performance, motivate team members, and ensure high-quality customer experience. Responsibilities: • Leading and mentoring a team of Customer Service...
-
Customer Service Team Lead
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Pełny etatCustomer Service Team LeaderWe are seeking a seasoned professional to lead our customer service team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and a passion for developing and motivating a team of customer service representatives.About UsSterling Outsourcing is a global business providing outsourced...
-
Customer Service Team Leader with French, German or Dutch
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatLocation: Not SpecifiedWe work: Hybrid (2 days from the office weekly)Contract of employment: full-timeLevel: Supervisor/ Coordinator/ Team LeaderRecruitment process: online About your future employer:Our Client and your future employer is a global manufacturing company whose products can be found all over the world. A truly global business with operations...
-
Customer Service Team Leader
3 tygodni temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etat**Become a Key Player in Our Customer Service Team**At Antal Sp. z o.o., we are building new structures and looking for a talented Customer Service Team Leader to join our team. As a seasoned professional with experience in leading teams within SSC/BPO structures, you will play a pivotal role in ensuring high-quality customer...
-
Customer Service Representative with Multilingual Skills
3 tygodni temu
Łódź, Łódź Voivodeship, Polska Capita Pełny etatDescription:Capita is seeking a skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across multiple channels, including phone, email, and web forms.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve...
-
Customer Service Representative with Language Expertise
2 tygodni temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatWe are pleased to extend a job offer for the position of Customer Service Representative with Language Expertise based in Poland. This is an excellent opportunity for young professionals who would like to get their first experience in the field of customer service.Job OverviewAs a Customer Service Representative, you will play a crucial role in ensuring...
-
Customer Service Specialist with Danish Language Expertise
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska Flint Group Pełny etatJob Title: Customer Service Specialist with DanishWe are seeking a highly skilled Customer Service Specialist with expertise in Danish to join our team at Flint Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Execute daily customer orders...
-
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatWe are pleased to offer a unique opportunity for young professionals looking to gain their first experience in customer service. Based in Łódź, this role is an excellent chance to develop your skills and build a successful career.About the RoleAs a Customer Service Specialist with Spanish or German language expertise, you will play a vital role in...
-
Customer Service Representative with Multilingual Skills
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska Capita Pełny etatAbout the Role:We are seeking a highly skilled Customer Service Advisor to join our team at Capita. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key Responsibilities:Deal with customer queries through calls, emails, and...
-
Łódź, Łódź Voivodeship, Polska Flint Group Pełny etatAbout the RoleWe are seeking an experienced Customer Service Specialist to join our team at Flint Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our clients across Europe.Key ResponsibilitiesExecute daily customer orders in SAP and e-commerce portal, ensuring seamless order...
-
Customer Service Representative with Multilingual Skills
4 tygodni temu
Łódź, Łódź Voivodeship, Polska Capita Pełny etatAbout the RoleCapita is seeking a highly skilled Customer Service Representative with strong communication and problem-solving skills to join our team in "Łódź".Key ResponsibilitiesAs a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional customer service and support via various communication...
-
Customer Service Team Lead
7 dni temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatJob Title:Customer Service Team LeaderAbout the Role:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team in Łódź. This is an exciting opportunity for someone who is passionate about leading a team and delivering exceptional customer service.Key Responsibilities:Leading and mentoring a team of Customer Service...
-
Customer Service Representative with French Expertise
3 tygodni temu
Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Pełny etatSterling Outsourcing is a leading international business providing Outsourced Services to clients worldwide. We are expanding our team and seeking enthusiastic individuals with fluent French to join our network.We offer ongoing development opportunities, enabling our employees to grow within the company. Our benefits include:575zl NET remote work allowance...
-
Łódź, Łódź Voivodeship, Polska McCormick Pełny etatAt McCormick, we're seeking a Customer Service Specialist to join our team in Łódź, Poland. This role is perfect for someone who is passionate about delivering exceptional customer service and has excellent communication skills.The estimated salary for this position is approximately 45,000 - 55,000 PLN per year, depending on experience.About the JobWe are...