Customer Success Expert

3 tygodni temu


Warszawa, Mazovia, Polska Triumph International Pełny etat

About the Role

Triumph International is seeking a highly skilled Customer Success Expert to join our dynamic team in Warsaw, Poland.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced, international environment.

Key Responsibilities

  • Fulfill all in- and outbound communication channels and drive pro-active customer-oriented Contact Center according to set KPIs.
  • Act as the Voice of our Customers, translating their impulse into excellent Customer Experience through all touch points in a relevant time span.
  • Perform best in class end 2 end returns management, starting from return request management and finish with sending agreed documents to customer including an active internal cooperation with warehouse.
  • Perform the intake and maintenance of Customer Orders via the Contact Center Team.
  • Perform the business needed Credit/Debit Memo creation on time and in the correct way including sharing of documents with Business Partners and confirm completion to the requestor.

Requirements

  • At least 1 year of experience in Customer Service or within a Contact Center environment.
  • Proficient in Dutch, French, and English both spoken and written.
  • Advanced skills in both Excel and SAP, enabling you to efficiently manage data.
  • Excellent communication, collaboration, and problem-solving skills.

About Triumph International

Triumph International is a leading international company with a presence in over 80 countries. We are committed to employing a diverse workforce and strive to create a positive work environment for our employees.

Join us in our mission to provide exceptional customer service and experience


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