Aktualne oferty pracy związane z Business Analyst - Wrocław, Województwo dolnośląskie - 3M
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3 tygodni temu
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2 miesięcy temu
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Strategic Business Operations Expert
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4 tygodni temu
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Data Analyst
1 miesiąc temu
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Business Analyst
1 miesiąc temu
Job Title: CO Analyst
Job Summary:
We are seeking a skilled CO Analyst to join our team. As a CO Analyst, you will be responsible for managing customer issues related to billing, collections, and complaints. Your primary goal will be to ensure timely payments and quick resolution.
Key Responsibilities:
- Support Improvement Opportunities: You will work on flexible support for CIR process improvements, including root cause analysis and opportunity identification.
- End-to-End CIR Management: You will manage customer issues related to billing, collections, and complaints.
- Handle Sensitive Data: You will work with and manage sensitive/confidential financial data.
- Build Credibility and Trust: You will efficiently build credibility and trust with customers through timely and accurate CIR process delivery.
- Analytical Problem Solving: You will use strong analytical skills to interpret information, solve complex problems, and suggest alternative solutions to meet customer and account-specific needs.
Requirements:
- Candidate requirements include customer service, finance, supply chain or sales experience.
- Advanced English B2+ and Advanced Italian (B2+) are required.
- Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP's, pivot tables, are necessary.
- Experience with customer service processes and systems – SAP and Salesforce as an additional asset.
About 3M:
At 3M, we believe diversity and inclusion are essential to innovation. We seek and value differences in people. 3M is an equal opportunity employer and welcomes applications from diverse candidates.