Knowledge Administrator with German Language Expertise
2 tygodni temu
Job Title: Knowledge Administrator with German Language Expertise
At Bonprix Sp. z o.o., we are seeking a highly skilled Knowledge Administrator with German language expertise to join our Customer Care Management team. This role is a unique opportunity to contribute to the transformation of our international customer excellence in a digital world.
Responsibilities
- Create and maintain up-to-date working instructions and communicate updates to in-house units and service providers.
- Collaborate with training, quality management, and project teams to ensure operational readiness for new processes and procedures.
- Interface with marketing and commercial departments to update information in the knowledge management tool.
- Ensure that Customer Agents read and understand working instructions.
Requirements
- Completed apprenticeship.
- Experience handling high volumes of information/documents and creating simplified information for Customer Agents.
- B2-level English proficiency and B2-level German.
- Strong written and verbal communication skills.
- Ability to work in a structured manner and have an operational excellence mind based on customer knowledge.
What We Offer
- Stable employment under an employment contract.
- Co-financing for meals at the office.
- Private medical care package.
- Sports card at an attractive price.
- Life insurance on preferential conditions.
- Seniority awards.
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