Knowledge Administrator with German Language Expertise

2 tygodni temu


Łódź, Łódź Voivodeship, Polska Bonprix Sp. z o.o. Pełny etat

Job Title: Knowledge Administrator with German Language Expertise

At Bonprix Sp. z o.o., we are seeking a highly skilled Knowledge Administrator with German language expertise to join our Customer Care Management team. This role is a unique opportunity to contribute to the transformation of our international customer excellence in a digital world.

Responsibilities

  1. Create and maintain up-to-date working instructions and communicate updates to in-house units and service providers.
  2. Collaborate with training, quality management, and project teams to ensure operational readiness for new processes and procedures.
  3. Interface with marketing and commercial departments to update information in the knowledge management tool.
  4. Ensure that Customer Agents read and understand working instructions.

Requirements

  • Completed apprenticeship.
  • Experience handling high volumes of information/documents and creating simplified information for Customer Agents.
  • B2-level English proficiency and B2-level German.
  • Strong written and verbal communication skills.
  • Ability to work in a structured manner and have an operational excellence mind based on customer knowledge.

What We Offer

  • Stable employment under an employment contract.
  • Co-financing for meals at the office.
  • Private medical care package.
  • Sports card at an attractive price.
  • Life insurance on preferential conditions.
  • Seniority awards.


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