Customer Support Operations Coordinator

6 dni temu


Warszawa, Mazovia, Polska Antal Sp. z o.o. Pełny etat
About the Role

We are seeking a highly skilled Customer Support Operations Coordinator to join our team. This role will be responsible for supporting clients across the globe, managing documentation, and suggesting improvements to our processes.

The ideal candidate will have excellent communication and organizational skills, as well as advanced command of English (min. B2 level).

About the Company

Our company is a leading provider of recruitment services, with a strong focus on innovation and teamwork. As a member of our team, you will have the opportunity to work on a global scale and make a genuine impact on the development of our processes.

Responsibilities
  • Supporting Clients: Provide timely and effective support to clients, resolving their queries and issues in a professional manner.
  • Documentation Management: Maintain accurate and up-to-date records of client interactions, including notes and feedback.
  • Suggesting Improvements: Analyze processes and suggest improvements to increase efficiency and effectiveness.
Requirements
  • Advanced Command of English: Must have a minimum B2 level of English proficiency.
  • Very Good Knowledge of Microsoft Operating Systems: Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Previous Experience: Previous experience in helpdesk or customer service roles is highly desirable.
  • Excellent Time-Management Skills: Ability to manage multiple tasks and priorities effectively.
  • Strong Analytical Skills: Ability to analyze data and suggest improvements.
Benefits
  • Genuine Impact: Opportunity to make a genuine impact on the development of our processes.
  • Responsibility: Responsibility for services on a global scale.
  • Full-Time Employment Contract: A full-time employment contract with a competitive salary and benefits package.
  • Modern Environment: The opportunity to work in a modern and friendly international environment.
  • Additional Projects: Possibility to take part in additional international projects.

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