Enterprise Customer Experience Strategist

7 dni temu

Kraków, Lesser Poland Zendesk Pełny etat
About the Role

We are seeking a skilled Enterprise Customer Experience Strategist to join our team at Zendesk. In this role, you will be responsible for establishing relationships with clients across all customer experience teams and working closely with our Premier Enterprise and account teams to deliver and lead a Customer Technical Roadmap.

The ideal candidate will have 15+ years of technical experience in running sophisticated customer environments, with at least 5 of those in an Enterprise environment. You will also have knowledge in service management, operational support, customer experience, and management and business development.

Responsibilities
  • Establish relationships across all CX teams: Internally by closely collaborating with Success, Sales and Premier Enterprise teams and externally at all levels.
  • Document the customer's CX ecosystem (use-cases, workflows, Zendesk configuration, integrations, apps, overall architecture, legal and compliance requirements and how the customer uses Zendesk and other tools to run their Customer Experience
  • Provide consultation, demos and standard processes on Zendesk product capabilities for quick wins
  • As owner of the Premier Enterprise offering, lead the adoption and expansion of the solution: The TAM, working collaboratively with Premier Enterprise and account teams, will deliver and lead a Customer Technical Roadmap to share actions and breakthroughs with the customer based on short, medium and long term agreed improvement plans
  • TAM Operational reviews: Weekly meetings with clients and monthly value playback alongside subject-specific meetings and input to QBR/EBR with Zendesk and client team members
  • Orchestrate the use of the Zendesk resources (PSE, Assist/TA, Professional Services, Training, Product Managers) involved in existing and future implementations
  • Work closely with Premier Support teams and customer support teams to ensure there is a robust critical issue plan for quick resolution if things go wrong
  • Act as the voice of the customer with Zendesk product teams, accelerating the turnaround time to get answers on needed feature requests, in addition to facilitating proactive product team customer engagement and anticipating features that meet the needs of the individual customer
  • Collaborate with other TAMs and wider teams within Zendesk to ensure continuous improvement and focusing on global delivery excellence
Requirements
  • 15+ years of technical experience in running sophisticated customer environments, with at least 5 of those in an Enterprise environment
  • True motivation and experience in driving teams to make things happen within the organization and for customers
  • Knowledge in service management, operational support, customer experience and management and business development
  • External enterprise customer-facing experience as a technical lead with a proven understanding of how various systems interact with each other
  • Excel in a collaborative / matrix environment
  • Excellent communication and presentation skills, including the ability to interact, communicate and establish relationships with all levels of personnel from administrators to CxO levels
  • Knowledge of SaaS implementations, API use cases and development, and logic-based workflows
  • Experience in finding alternative solutions through lateral thinking and technical curiosity
  • Deep understanding of at least one industry vertical
About Us

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience. Benefits include a competitive salary, comprehensive health insurance, retirement plan, and paid time off.

  • Global Customer Experience Strategist

    2 tygodni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job OverviewThe role of a Global Customer Experience Strategist at Zendesk involves driving technical solutions to enhance customer service. This position requires strong sales and technical skills to effectively communicate with C-level executives and director-level prospects.Key Responsibilities:Sales Focus: Collaborate with Sales Representatives to bridge...

  • Enterprise IAM Strategist for Global Expansion

    1 tydzień temu

    Kraków, Lesser Poland Infosys Pełny etat

    We are seeking an experienced Enterprise IAM Strategist to join our team at Infosys Consulting, focusing on global expansion and driving Okta-based solutions. This role requires a deep understanding of technology landscapes, implementation, and delivery aspects of large-scale Okta projects.As an Enterprise IAM Strategist, you will be responsible for managing...

  • Digital Experience Strategist

    1 tydzień temu

    Kraków, Lesser Poland geckodynamicsspzoo Pełny etat

    Unlock career growth with geckodynamicsspzoo as a Digital Experience Strategist.We're seeking an expert in optimizing user experiences to drive business success.The ideal candidate will have a minimum of 2 years of experience in conversion rate optimization, preferably in the e-commerce industry, with proficiency in tools like Fullstory, Hoyjar, Google...

  • Technical Customer Success Strategist

    2 tygodni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job OverviewAt Zendesk, we empower businesses to deliver exceptional customer experiences through our innovative software solutions. We are seeking a seasoned Technical Customer Success Strategist to join our team.

  • Digital Experience Strategist

    5 dni temu

    Kraków, Lesser Poland GPC Global Technology Center Pełny etat

    Job Title: Digital Experience Strategist About the Role:We are seeking an experienced UX Designer to join our team at GPC Global Technology Center. The successful candidate will be responsible for designing and creating user-centered digital experiences that meet the user's needs and exceed their expectations. Responsibilities:Collaborate with...

  • Consumer Engagement Platform Strategist

    4 tygodni temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Consumer Engagement Platform StrategistAt Antal Sp. z o.o., we are seeking a skilled Consumer Engagement Platform Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and executing comprehensive consumer engagement strategies across various channels.Key responsibilities include:Developing and...

  • Technical Solution Strategist

    6 dni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job OverviewZendesk is revolutionizing the customer service landscape with innovative solutions. We're seeking a skilled Technical Solution Strategist to drive technical excellence and sales success.

  • Chief Cybersecurity Governance Strategist

    2 tygodni temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Job OverviewWe are seeking a highly skilled Cybersecurity Governance Strategist to join our team at Motorola Solutions. This role will play a crucial part in driving cybersecurity governance maturity and compliance programs, enabling innovation and empowering the company to take calculated risks.About YouYou will have a Bachelor's degree or equivalent work...

  • Content Strategist for Technical Documentation

    2 tygodni temu

    Kraków, Lesser Poland Ocado Group Pełny etat

    Ocado Group, a pioneering online grocery retailer, seeks an experienced Content Strategist to lead the development of high-quality technical documentation. This key role will oversee a team of writers and ensure that content meets the needs of both business stakeholders and end-users.The ideal candidate will have exceptional written English skills and...

  • Global Operations Strategist

    2 tygodni temu

    Kraków, Lesser Poland Aon Pełny etat

    About AonAon is a global professional services firm that helps organizations make better decisions to protect and grow their businesses.We are united through trust as one inclusive, diverse team, passionate about helping our colleagues and clients succeed.Job SummaryThe Global Operations Strategist will play a key role in supporting the growth of our...

  • Digital Conversion Strategist

    4 tygodni temu

    Kraków, Lesser Poland geckodynamicsspzoo Pełny etat

    We are seeking a skilled Digital Conversion Strategist to enhance the user experience and drive sales performance for our e-commerce platform.As a key member of our team, you will be responsible for analyzing site and customer behavior, identifying areas for improvement, and collaborating with our business development team to implement data-driven...

  • IT Infrastructure Financial Strategist

    1 tydzień temu

    Kraków, Lesser Poland Michael Page Pełny etat

    As a highly skilled IT Infrastructure Financial Strategist, you will play a pivotal role in driving financial excellence within our technology center. Your expertise in analyzing and documenting complex IT infrastructure and financial dependencies will be instrumental in informing strategic decisions.Key Responsibilities:Analyze and document intricate...

  • Product Cyber Security Strategist

    5 dni temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Job OverviewMotivated professionals are sought after by Motorola Solutions to fill the role of Product Cyber Security Strategist. This position offers an exceptional opportunity for individuals to contribute their expertise and passion for cybersecurity in developing and implementing strategies that secure products and services deployed at customer sites.

  • Cloud Platform Architect

    3 tygodni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Job Title:Cloud Platform Architect - Azure StrategistJob Summary:We are seeking an experienced Cloud Platform Architect to join our team at HSBC Service Delivery. As a Cloud Platform Architect - Azure Strategist, you will be responsible for evolving our Cloud Strategy and defining delivery on the Azure Platform.Key Responsibilities:Collaborate with...

  • IT Security Strategist

    2 dni temu

    Kraków, Lesser Poland Intive Pełny etat

    Job SummaryThis is a challenging role as IT Security Strategist & Risk Management Leader at Intive, where you will be responsible for developing and implementing a long-term information security strategy. As a key member of the executive management team, you will communicate security risks and best practices to stakeholders across the business.About the...

  • Customer Experience Advocate

    2 tygodni temu

    Kraków, Lesser Poland Revvity Pełny etat

    Job SummaryWe are seeking a highly skilled Customer Experience Advocate to join our team at Revvity. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers.About the RoleThe ideal candidate will have a strong background in customer-facing roles, with experience in handling customer inquiries,...

  • Customer Experience Director

    7 dni temu

    Kraków, Lesser Poland Cisco Pełny etat

    Estimated Salary: $120,000 - $180,000 per yearAbout the RoleWe are seeking a highly skilled Customer Experience Manager to drive the successful adoption and utilization of Cisco technologies and services within our customer organizations.Key ResponsibilitiesDrive software and services adoption, leading to successful renewals and growth by mitigating renewal...

  • Senior IT Infrastructure Financial Strategist

    5 dni temu

    Kraków, Lesser Poland Michael Page Pełny etat

    Job SummaryWe are seeking a highly skilled Senior IT Infrastructure Financial Strategist to join our team at Michael Page. This role offers a unique opportunity to leverage your expertise in financial and technical aspects of enterprise IT infrastructure to drive innovation and cost-effectiveness.About the RoleIn this exciting position, you will be...

  • Customer Experience Specialist

    2 tygodni temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Customer Experience SpecialistWe are seeking a Customer Experience Specialist to join our team at Antal Sp. z o.o.About the Role:The successful candidate will provide exceptional customer service to clients, ensuring a seamless experience across our platforms and products.Key Responsibilities:Client Support: Provide timely and effective support to clients...

  • Customer Experience Advocate

    3 tygodni temu

    Kraków, Lesser Poland Trimble Pełny etat

    About the RoleWe seek a detail-oriented Customer Experience Advocate to join our team at Transporeon - A Trimble Company. As a Customer Experience Advocate, you will play a crucial role in providing exceptional support to our customers, ensuring their satisfaction, and driving business growth.Your Key Responsibilities:Provide timely and accurate assistance...