Technical Support Specialist
1 tydzień temu
As a Technical Support Specialist with Diebold Nixdorf, you will be responsible for providing proactive user helpdesk services to inbound customer service requests. With a strong background in IT, networking, and virtual machines, you will diagnose and resolve hardware and software issues, perform software distribution, and create and update tickets to reflect changes.
The ideal candidate will have a proficient command of German (at least C1 level) and English language skills at a minimum of B2 level. Strong knowledge of customer service principles and best practices is essential, as well as PC literacy and experience with the Microsoft Office package.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on location and experience. Additionally, you will have opportunities for certified trainings, career development, and a multicultural team environment.
Key Responsibilities:
- Receives incident/service requests from call acceptance and/or level 1 agents
- Provides technical support to address complex/service issues
- Performs technical analysis of specific incidents and service requests
- Leverages corporate knowledge base, log files, and journal data to analyze failures and guide customers through incident resolution steps
- Gathers recurring/systemic failure information and develops reports for management
- Provides hardware and software training and advice for less experienced team members
What We Offer:
- Certified trainings - technical training as well as soft skill training
- Opportunities for career growth and development
- Multicultural team environment
- Competitive salary range ($60,000 - $80,000 per year)
- Life insurance, private medical care, and sport card benefits
- 26 days of holiday for all employees
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