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Technical Customer Support Specialist with Multilingual Expertise
1 miesiąc temu
As a Technical Customer Support Representative with Swedish and English, you will play a crucial role in delivering exceptional customer service and problem resolution to our clients.
Key Responsibilities:
- Provide best-in-class customer service and problem resolution to customer queries;
- Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution;
- Initiate, manage, answer, and solve customers' queries;
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact;
- Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms.
What makes you successful for the role:
- A C1 level of Swedish, both written & spoken;
- A B2 level of English, both written & spoken;
- Proficiency with Microsoft Office applications, especially in Excel;
- Standard Operating system understanding and Office tools knowledge;
- Web-based applications and database operating acquaintance and skills;
- Technical understanding.
What we offer:
- Competitive salary package & meal vouchers;
- The opportunity to work in a multicultural environment;
- Flexible working schedule;
- Private medical insurance;
- Access to Multisport card;
- Learning programs for your development;
- Wellness activities for your wellbeing.