Software Stability Support Specialist

1 miesiąc temu


Wrocław, Województwo dolnośląskie, Polska SmartBear Pełny etat

About the Role

At SmartBear, we're dedicated to helping our customers succeed in their software development endeavors. As a Product Support Engineer, you'll play a crucial role in ensuring the stability and reliability of our software solutions.

Your Responsibilities

  • Troubleshoot and resolve technical issues with external customers via various communication channels.
  • Collaborate with internal teams to identify and propose solutions, prioritizing customer satisfaction.
  • Develop in-depth knowledge of our products, systems, and supported languages and frameworks.
  • Identify and implement fixes for bugs, working closely with engineering teams.
  • Enhance our support processes through tool development and documentation.

What We're Looking For

  • A personable, empathetic, and professional approach when interacting with customers.
  • Excellent problem-solving skills and a willingness to learn new technologies.
  • Commercial experience in software development, with proficiency in multiple programming languages.

Why Join SmartBear?

  • Opportunities for career growth and professional development.
  • A collaborative, dynamic work environment that values diversity and inclusion.
  • A commitment to ethical corporate practices and social responsibility.

About SmartBear

We're a global company with a presence in multiple countries, dedicated to creating innovative software solutions that make a real impact.



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