Software Stability Support Specialist
1 miesiąc temu
About the Role
At SmartBear, we're dedicated to helping our customers succeed in their software development endeavors. As a Product Support Engineer, you'll play a crucial role in ensuring the stability and reliability of our software solutions.
Your Responsibilities
- Troubleshoot and resolve technical issues with external customers via various communication channels.
- Collaborate with internal teams to identify and propose solutions, prioritizing customer satisfaction.
- Develop in-depth knowledge of our products, systems, and supported languages and frameworks.
- Identify and implement fixes for bugs, working closely with engineering teams.
- Enhance our support processes through tool development and documentation.
What We're Looking For
- A personable, empathetic, and professional approach when interacting with customers.
- Excellent problem-solving skills and a willingness to learn new technologies.
- Commercial experience in software development, with proficiency in multiple programming languages.
Why Join SmartBear?
- Opportunities for career growth and professional development.
- A collaborative, dynamic work environment that values diversity and inclusion.
- A commitment to ethical corporate practices and social responsibility.
About SmartBear
We're a global company with a presence in multiple countries, dedicated to creating innovative software solutions that make a real impact.
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