Cybersecurity Technical Solutions Specialist
2 tygodni temu
Cisco is revolutionizing the way businesses protect their environments from cyber threats. With our cutting-edge platform, we empower our customers to measure and mitigate risk like never before.
We're seeking a highly skilled Support Engineer to join our team of experts. As a key member, you'll be responsible for resolving complex technical issues and delivering exceptional customer experiences.
This role offers unparalleled opportunities for growth and development. You'll collaborate with our experienced engineering team to tackle sophisticated technical challenges and expand your skill set in areas such as database querying and scripting.
Some exciting aspects of this position include:
- Triage, prioritize, and resolve support inquiries from our customers
- Work closely with engineers to diagnose and solve customer issues
- Partner with Customer Success to ensure high levels of customer satisfaction by learning basic database querying and scripting used for troubleshooting
- Create user documentation to help customers learn to use our platform and enable self-service resolution of common issues
- Participate in an on-call rotation
To succeed in this role, you'll need:
- 3+ years of experience in technical support or support engineer roles in networking areas (ideally, cybersecurity basics)
- Strong written and interpersonal communication skills with a customer focus
- Hands-on experience in computer programming in Python or Ruby-on-Rails (ideally, with API creation and databases)
- Power-user proficiency with computer systems (e.g., command-line and scripting experience)
- A comfort level with the fast-paced and unpredictable nature of support engineering
- A consistent record of working cross-functionally within a team-oriented environment
- A strong desire for technical growth
We offer a competitive salary range: $120,000 - $180,000 per year, depending on location and experience.
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