Multilingual Customer Service Expert

4 tygodni temu


Kraków, Lesser Poland GOLDMAN RECRUITMENT Pełny etat

About the Role:

We are seeking a highly skilled and communicative Multilingual Customer Service Representative to join our team at Goldman Recruitment. In this role, you will have the opportunity to work in a dynamic and innovative environment, collaborating with a diverse team to provide exceptional customer support.

Key Responsibilities:

  • Customer Support: Handle and respond to business inquiries and incoming calls efficiently.
  • Product Knowledge: Address customer questions related to products, promotions, orders, invoices, payments, returns, and online platforms.
  • Database Management: Process customer requests and ensure data accuracy by updating our database regularly.
  • Record Keeping: Keep detailed records of all customer interactions in our ticketing system.
  • IT Support: Support the deployment and adoption of new IT solutions within the team.
  • Innovation: Develop and propose innovative ideas to enhance customer satisfaction and experience.
  • Team Collaboration: Collaborate with team members to help them build their skills and capabilities.
  • Cross-Departmental Projects: Engage in cross-departmental projects, contributing beyond the scope of regular duties.

Requirements:

  • Language Skills: Communicative English (minimum B2), proficiency in Czech (C1) - mandatory, and one of German, Bulgarian, or Croatian (C1) - mandatory.
  • Soft Skills: Enthusiastic and communicative approach, willingness to embrace new challenges and opportunities, and strong teamwork skills with a focus on internal and external customers.

What We Offer:

  • Hybrid Work Model: Flexible working hours and a hybrid work environment.
  • Benefits Package: Private medical care, myBenefit Cafeteria Platform, group life insurance, employee discount, annual bonus, and additional days off.
  • Professional Development: Opportunities for growth, professional development, and international team environment.
  • Relocation Package: Relocation package for the right candidate.

Join Our Team:



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