Multilingual Customer Service Expert
4 tygodni temu
About the Role:
We are seeking a highly skilled and communicative Multilingual Customer Service Representative to join our team at Goldman Recruitment. In this role, you will have the opportunity to work in a dynamic and innovative environment, collaborating with a diverse team to provide exceptional customer support.
Key Responsibilities:
- Customer Support: Handle and respond to business inquiries and incoming calls efficiently.
- Product Knowledge: Address customer questions related to products, promotions, orders, invoices, payments, returns, and online platforms.
- Database Management: Process customer requests and ensure data accuracy by updating our database regularly.
- Record Keeping: Keep detailed records of all customer interactions in our ticketing system.
- IT Support: Support the deployment and adoption of new IT solutions within the team.
- Innovation: Develop and propose innovative ideas to enhance customer satisfaction and experience.
- Team Collaboration: Collaborate with team members to help them build their skills and capabilities.
- Cross-Departmental Projects: Engage in cross-departmental projects, contributing beyond the scope of regular duties.
Requirements:
- Language Skills: Communicative English (minimum B2), proficiency in Czech (C1) - mandatory, and one of German, Bulgarian, or Croatian (C1) - mandatory.
- Soft Skills: Enthusiastic and communicative approach, willingness to embrace new challenges and opportunities, and strong teamwork skills with a focus on internal and external customers.
What We Offer:
- Hybrid Work Model: Flexible working hours and a hybrid work environment.
- Benefits Package: Private medical care, myBenefit Cafeteria Platform, group life insurance, employee discount, annual bonus, and additional days off.
- Professional Development: Opportunities for growth, professional development, and international team environment.
- Relocation Package: Relocation package for the right candidate.
Join Our Team:
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