Software Installation Specialist

1 tydzień temu


Kraków, Lesser Poland Autodesk Pełny etat

Position Overview

We're looking for a skilled Software Installation Specialist to join our team at Autodesk. In this role, you'll have the opportunity to work with cutting-edge software and make a real impact on our customers' experiences.

Our software is used by design professionals, engineers, architects, digital artists, students, and hobbyists from all over the world. We're committed to fostering a culture of diversity and inclusion, and we're looking for someone who shares our values.

You'll be reporting to our Technical Support team Manager and will be working in a hybrid schedule. If you're a quick learner, thrive in fast-paced environments, and are passionate about providing exceptional customer service, we want to hear from you

Responsibilities

  • Solve client software installation and licensing issues using troubleshooting skills.
  • Analyze, document, and resolve issues to create an outstanding customer experience and enhance the team's knowledge.
  • Manage caseload independently and take calculated risks when necessary.
  • Communicate effectively with customers to resolve their problems in a timely manner.
  • Research, troubleshoot systems, and identify program conflicts that may prevent clients from installing, licensing, or using Autodesk software.

Minimum Qualifications

  • Fluent English and German language skills.
  • Knowledge of Operating Systems, including Windows (primary), MAC (secondary), and Linux (occasional need).
  • Comfort with Windows system tasks, such as installs, uninstalls, and system troubleshooting.
  • Customer service or technical support experience.
  • Fast learner and quick thinker.

Salary Information

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience and location. This is a competitive compensation package that includes discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software – from green buildings and clean cars to smart factories and big movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. We believe in cultivating a culture of belonging and an equitable workplace where everyone can thrive.



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