Action Coordinator

At Cross Border Talents, we're seeking a highly skilled Breakdown Resolution Specialist to join our dynamic team in Ghent, Belgium. As a multilingual coordinator, you'll play a pivotal role in ensuring our customers receive exceptional support during breakdown situations.

Key Responsibilities:

• Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and facilitate vehicle uptime.
• Manage breakdown cases across Europe, communicating fluently in the customer's native language and efficiently navigating designated systems for essential information.
• Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
• Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
• Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
• Embrace a culture of continuous learning, supporting team development and sharing knowledge.
• Maintain flexibility to work within a rotational shift system.

Requirements:

• Customer-centric mindset with a positive outlook and strong communication abilities.
• Motivated to excel and eager to contribute to a collaborative team environment.
• For this position, one (either number 1 or number 2) of the following language combinations is required:
  • 1.Highly proficient in English with at least two of the following languages: Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus
  • 2. Highly proficient in English with the knowledge of French, German, and Dutch (all four languages)
• Willingness to adapt to a flexible shift schedule.

Benefits:

• 1-month accommodation is offered by the company as a relocation assistance for those moving from outside of Belgium
• Competitive salary with additional benefits such as meal vouchers, transportation assistance, and shift allowances.
• Access to well-being services to support overall health and wellness.
• On-site dining facilities for convenience.
• Opportunities for career advancement within an international organization.
• Emphasis on work-life balance in a supportive environment.
• 10 public holidays, 20 days of legal leave
• Hybrid working mode on initial onsite training period completion