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Product Support Analyst I

2 miesięcy temu

Kraków, Lesser Poland Sabre Pełny etat

Sabre is a technology company that powers the global travel industry. Our team is at the forefront of innovation, shaping the future of travel by offering cutting-edge solutions that connect people with moments that matter.

As a Product Support Analyst, you will be part of a dynamic team that assists travel agencies with complex problems, provides technical support, and recommends best practices to customers. You will work closely with internal teams to ensure prompt resolution and maintain excellent communication with internal and external teams.

Key responsibilities include:

  • Providing technical support through various communication channels
  • Assisting with problem analysis, recreation, and resolution
  • Collaborating with internal teams to ensure prompt resolution
  • Maintaining excellent communication with internal and external teams

Requirements:

  • Professional fluency in written and spoken English
  • Professional fluency in written and spoken Italian
  • Spanish, German, or French language is a plus
  • Polish language is also a plus
  • Ability to analyze and identify key problems and make decisions to solve issues
  • Excellent interpersonal and teamwork skills
  • Ability to provide customer support using available contact channels
  • Very good computer skills
  • Knowledge of Microsoft Windows OS, knowledge of MAC OS is valued
  • Ability to extend knowledge in the area of new technologies

Benefits:

  • Paid time off
  • Year-End-Break: enjoy additional fully paid days off during the last week of the year
  • Floating Holidays: use additional up to 2 days of paid time-off benefit
  • Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child
  • Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Skills: Interpersonal Communication, Time Management, Customer Services, Ability to Work Under Pressure, Languages, Product Support, Employee Engagement, Oral Communications, Problem Resolution, Teamwork, Travel Industry