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Product Support Analyst I
2 miesięcy temu
Sabre is a leading technology company that powers the global travel industry. We leverage next-generation technology to create innovative solutions that address the biggest opportunities and complex challenges in travel.
Job SummaryWe are seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will assist travel agencies with analysis, recreation, and resolution of complex problems, provide technical support through various communication channels, and act as a liaison between internal teams to ensure prompt resolution.
Key Responsibilities- Provide technical support to travel agencies through phone, email, and chat
- Analyze and identify key problems and make decisions to solve issues
- Collaborate with internal teams to ensure prompt resolution
- Develop and maintain knowledge of new technologies and industry trends
- Provide excellent customer service and build long-lasting relationships with customers
- Professional fluency in written and spoken English
- Professional fluency in written and spoken Spanish
- Fluency in Portuguese is highly appreciated
- Italian, German, or French language is a plus
- Polish language is also a plus
- Excellent interpersonal and teamwork skills
- Ability to analyze and identify key problems and make decisions to solve issues
- Very good computer skills
- Knowledge of Microsoft Windows OS and MAC OS
- Ability to extend knowledge in the area of new technologies
- Paid time off
- Year-End-Break: enjoy additional fully paid days off during the last week of the year
- Floating Holidays: use additional up to 2 days of paid time-off benefit
- Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child
- Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
- Car and bike parking
- Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs, and terraces to admire a panoramic view of Kraków
- No dress code
- Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers, and many more
- Attractive Referral Bonus: earn $2500 USD for every hired referral
- Interpersonal Communication
- Time Management
- Customer Services
- Ability to Work Under Pressure
- Languages
- Product Support
- Employee Engagement
- Oral Communications
- Problem Resolution
- Teamwork
- Travel Industry
