Knowledge Administrator with German Language Expertise
1 miesiąc temu
Join Bonprix Sp. z o.o. as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all international internal as well as external Operation units.
Responsibilities:- Create and review working instructions on a regular basis.
- Communicate updates and changes on working instructions to in-house units and service providers.
- Collaborate with training and quality management as well as with projects to ensure operational readiness in case of new processes and procedures being implemented.
- Act as the interface to marketing/commercial to update information in the knowledge management tool.
- Ensure that agents read and understand working instructions to shape the future international CCM.
- Work in an international setting with colleagues from France, Germany, Italy, and Poland.
- Contribute to a transformation process that you can help shape.
- Successfully completed an apprenticeship.
- Experience with handling a high volume of information/documents and deriving and creating simplified information (e.g. working instructions, news, general information) for Customer Agents.
- Minimum B2-level English proficiency and minimum B2-level German, with the ability to find the right way to communicate knowledge (e.g. create a diagram, decision tree).
- Strong written and verbal communication skills.
- Ability to work in a structured manner and have an operational excellence mind based on customer knowledge.
- Work in an international company.
- Stable employment under an employment contract.
- Co-financing for meals at the office.
- Private medical care package.
- Sports card at an attractive price.
- Life insurance on preferential conditions.
- Seniority awards.
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