IT Support Specialist for Electronic Trading Platforms

3 dni temu


Wrocław, Województwo dolnośląskie, Polska Tap Pełny etat
Job Overview

We are seeking a highly skilled Technical Support Specialist to handle all technical aspects related to electronic trading software at Tap.

The successful candidate will be responsible for delivering, customizing, and supporting cutting-edge software products for the financial trading industry. With a strong understanding of application processes and problem-solving abilities, you will interact with traders, engineers, electronic trading counterparties, and market data feed vendors to resolve production issues and handle non-production projects efficiently.

This role requires providing technical support to users for application usage, creating and updating technical documentation, and developing relationships/rapport with clients. Additionally, you will be responsible for electronic trading connectivity certification, configuration, and troubleshooting, as well as monitoring and maintaining the smooth operation of applications.

Key Responsibilities:
  • Resolve production issues and handle non-production projects efficiently
  • Provide technical support to users for application usage
  • Create and update technical documentation
  • Develop relationships/rapport with clients
  • Certify, configure, and troubleshoot electronic trading connectivity
Requirements:
  • Bachelor's degree in an analytical or technical field
  • At least 2 years of experience in a similar position
  • Solid experience with MS Windows environment (Linux is a plus)
  • Understanding of application processes and problem-solving abilities
  • Familiarity with application monitoring tools
  • Knowledge and experience with some scripting language is a plus
  • Knowledge and experience with SQL is a plus
  • Familiarity with the financial industry is a plus
What We Offer:
  • Long-term project on B2B contract
  • 20 working days of paid vacation
  • Subsided medical care and sports card
  • Hybrid working model (after 6 months of working)
  • Working in an international environment
  • Team building activities
  • Company events and parties

We offer a competitive salary range of $80,000 - $110,000 per year, along with additional benefits such as sharing the costs of sports activities, private medical care, and flexible working time. If you are a motivated and detail-oriented individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity at Tap.



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