Senior Client Solutions Specialist

4 tygodni temu

Warszawa, Mazovia, Polska NielsenIQ Pełny etat
Job Description

As a Senior Client Solutions Specialist at NielsenIQ, you will play a key role in building and maintaining strong client relationships by working closely with internal teams to align strategies and deliver seamless solutions.

This role offers an exciting opportunity to work closely with diverse clients, enhancing their experience with NielsenIQ's solutions while ensuring high-quality service delivery.

Key Responsibilities:

  • Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
  • Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
  • Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
  • Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
  • High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
  • Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NielsenIQ.
  • Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
  • Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.

What You'll Bring:

  • 2+ years of experience working with corporate clients
  • Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions
  • Excellent communication skills, both written and verbal, with a client-centric mindset
  • Ability to work collaboratively across different teams and manage multiple projects effectively
  • Proactive attitude with a focus on continuous improvement and client satisfaction

What We Offer:

  • Convenient Schedule - We operate in a hybrid work system, with two days a week in the office and the remaining days from home
  • International Team- You'll work with a diverse, international team, interacting daily with colleagues and stakeholders from different countries
  • Skill Development - This role provides an exciting opportunity to develop expertise by working closely with diverse clients
  • Career Growth - As part of an international organization, you'll have access to various development programs and opportunities for relocation within other departments or even countries
  • Benefits Package - Our benefits package includes a Multisport card, private medical coverage through Medicover, life insurance, and a Benefit platform to purchase cinema and theater tickets
  • Well-being - Your well-being is a priority, with 24/7 access to confidential support through our Employee Assistance Program (EAP)
  • LinkedIn Learning - You'll receive free access to LinkedIn Learning, allowing you to develop new skills at your own pace

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