Senior Product Support Expert

1 tydzień temu


Warszawa, Mazovia, Polska WorkFusion Pełny etat

Overview:


We are accelerating the world's transition to more meaningful work by automating repetitive tasks at scale. Our digital workforce platform enables enterprises to increase capacity, enhance customer satisfaction, and ensure compliance.



About the Role:


This is an exciting opportunity to join our Global Support team as a Senior Product Support Engineer. You will be involved in direct communication with customers, leading issues to resolution, and working closely with our Delivery, Site Reliability, Product Engineering, and Infrastructure teams.



About the Job:


As a Senior Product Support Engineer, you will provide support for client issues related to infrastructure, configuration, and performance. This includes escalating to L3 engineers, participating in communication with customers, developers, and L3 engineers.



Key Responsibilities:



  • Provide support for client issues related to infrastructure, configuration, and performance
  • Evaluate and escalate complex technical issues to senior-level engineers
  • Participate in communication with customers, developers, and L3 engineers


Requirements:



  • Strong expertise (7-10 years) in administration and engineering of Linux and Windows OS
  • Strong background in technical troubleshooting with hardware and software products
  • > 3 years experience/practical knowledge of administering and tuning web servers (Nginx), Tomcat or other Java servlet containers, and databases (MSSQL, MySQL, PostgreSQL)
  • Troubleshooting of Java applications, performance analysis, monitoring, and suggesting improvements
  • Proficiency in Bash, Powershell (> 3 years)
  • Familiarity with Windows Systems and its Services (Microsoft SQL a huge plus)
  • Advanced Storage Knowledge
  • System Analysis
  • Network administration, DNS, TCP/IP , Security, PKI Certificate management
  • Knowledge of network infrastructure, OSI-model understanding
  • Experience in configuration automation using Ansible or similar tools
  • Good communication skills
  • Fluent written and spoken English
  • Excellent Customer Service skills
  • The ability to remain calm under pressure


What We Offer:


A competitive salary range between €60,000 - €90,000 per year, depending on experience and qualifications, a dynamic and innovative work environment, opportunities for growth and professional development, and a chance to work with talented engineers creating innovative Robotic Processing Automation solutions.



  • Warszawa, Mazovia, Polska Haleon Pełny etat

    Welcome to a career-defining role at HaleonAs a Product Expert Regulatory, you will play a key part in shaping the future of our Regulatory technology ecosystem. This is a unique opportunity to work with a world-leading consumer health company and contribute to the development of innovative solutions that meet the needs of our customers and stakeholders.Key...


  • Warszawa, Mazovia, Polska Webfleet Solutions Pełny etat

    About the Role:We are seeking a skilled Technical Product Support Expert to join our team at Webfleet Solutions. As a key contributor, you will provide top-notch technical and administrative support to our customers through various channels.Your Key Responsibilities:Provide customers with personalized support and effective solutions to their technical issues...


  • Warszawa, Mazovia, Polska WorkFusion Pełny etat

    Job Title: Senior Product Support SpecialistJob Description: We are looking for a skilled Senior Product Support Specialist to join our Global Support team at WorkFusion. As a key member of our team, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction and success with our Intelligent Automation Cloud...

  • Senior Product Owner

    1 miesiąc temu


    Warszawa, Mazovia, Polska NeoGames Pełny etat

    Senior Product Owner - Cross-Platform ExpertAt NeoGames, we're seeking a seasoned Senior Product Owner to lead the development of our cross-platform products. As a key member of our team, you'll be responsible for analyzing system requirements, defining product strategies, and collaborating with multiple departments to deliver high-quality features.Key...


  • Warszawa, Mazovia, Polska WorkFusion Pełny etat

    Job SummaryWe are seeking a highly skilled Senior Product Support Engineer to join our Global Support team. As a key member of our team, you will be responsible for providing top-notch support to our customers, troubleshooting complex issues, and collaborating with our Delivery, Site Reliability, Product Engineering, and Infrastructure teams.Key...


  • Warszawa, Mazovia, Polska SAP Pełny etat

    About SAPSAP is a global technology company that enables businesses to run better. Our culture is built on collaboration, innovation, and a passion for helping organizations succeed.Job SummaryWe are seeking an experienced Senior IT Product Management Expert to join our Lean-Agile Center of Excellence team. As a key member of this team, you will define and...

  • Senior Product Manager

    4 tygodni temu


    Warszawa, Mazovia, Polska expondo GmbH Pełny etat

    Job Title: Senior Product Manager - Inventory Lifecycle ExpertAbout the Role:We are seeking a highly skilled Senior Product Manager to join our Digital Product team at expondo GmbH. As a key member of our team, you will be responsible for developing and implementing digital solutions that enable our Commercial and Supply Chain teams to make informed...

  • Product Specialist

    6 dni temu


    Warszawa, Mazovia, Polska Roche Pełny etat

    Job DescriptionWe are seeking a highly skilled Product Specialist to join our team at Roche, where you will play a vital role in supporting laboratory personnel and customers with their diagnostics needs.The successful candidate will provide expert support in the following areas:Responding to customer inquiries and resolving technical issues related to IVD...

  • Senior Product Designer

    1 miesiąc temu


    Warszawa, Mazovia, Polska awin Pełny etat

    About the Role:Awin is seeking a Senior Product Designer to join our UX team, helping to lead design and collaborate closely with Product and Engineering to deliver excellence in user experience. As a Senior Product Designer, you will be involved in the entire product lifecycle, from discovery to release, championing for users and creating human-centred...


  • Warszawa, Mazovia, Polska Webfleet Solutions Pełny etat

    At Bridgestone Mobility Solutions, we are seeking a full-time Technical Product Support Expert to join our team in Amsterdam, Barcelona or Leipzig.We offer a challenging role as part of our international customer support organization where you will be working closely with colleagues from various countries. You will report directly to the Regional Team...


  • Warszawa, Mazovia, Polska SAP Pełny etat

    Unlock Your Potential as an IT Product Management ExpertWe are seeking a highly skilled and experienced IT Product Management Senior Consultant to join our team. As a senior consultant, you will play a key role in helping our organization achieve excellence in product management.About the RoleLead or participate in workshops to align, review, and maintain...

  • Product Optimization Expert

    1 tydzień temu


    Warszawa, Mazovia, Polska Allegro Pełny etat

    Job Title: Product Optimization ExpertAbout Us: At Allegro, we're shaping the future of e-commerce in Poland and beyond. Our Ads products are at the forefront of this revolution, and we need a talented expert to join our team.Salary: Up to 120,000 PLN per annum, depending on experience, plus a generous bonus scheme and benefits package.Description: As a...

  • Salesloft Product Designer

    1 tydzień temu


    Warszawa, Mazovia, Polska SalesLoft Pełny etat

    Experience the Future of Sales EngagementAt Salesloft, we're redefining an age-old industry with a cutting-edge approach to sales engagement. As a Product Designer, you'll play a pivotal role in shaping the user experience of our platform, driving revenue growth for our customers, and empowering their sales teams to succeed.**The Opportunity**We're seeking a...

  • Senior OpenShift Expert

    1 miesiąc temu


    Warszawa, Mazovia, Polska NTT Pełny etat

    Unlock Your Potential as a Senior OpenShift ExpertAt NTT DATA, we're seeking a seasoned Senior OpenShift Expert to join our team. As a key member of our infrastructure team, you'll be responsible for designing and implementing information systems to support our enterprise infrastructure. Your expertise will ensure that all systems are working at optimal...


  • Warszawa, Mazovia, Polska SAS Pełny etat

    Job Title: Senior Technical Support SpecialistWe are seeking a skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you will provide expert-level support for the installation, configuration, and deployment of SAS software running on Java Application Servers.Key Responsibilities:Provide first and...


  • Warszawa, Mazovia, Polska Sportradar Pełny etat

    Sportradar is a leading provider of sports data and content, serving the global sports betting industry. As a Senior Security Solutions Expert, you will be part of our dynamic team that strives to maintain the highest level of security for our services.Job Description:We are seeking an experienced Senior Security Solutions Expert to join our team in...


  • Warszawa, Mazovia, Polska MyGwork Pełny etat

    Digital Product Expert Manager PositionWe are looking for an experienced and passionate colleague to join our BTS M&S Digital Consumer Solutions team as Product Expert Manager.The Product Expert Manager will lead market pre-assessment to understand gaps in global feature catalogue; assist the market in gap analysis during market-facing activities.Key...


  • Warszawa, Mazovia, Polska Jit Team Pełny etat

    Job Title: Senior Big Data Engineering ExpertAbout the Role:This Senior Big Data Engineering Expert position offers an exciting opportunity to work in a leading financial group in the Nordic countries, with Jit Team as their premier partner in Poland.Responsibilities:Provide first-level support and technical expertise to the DROC team, handling queries...

  • Senior Product Designer

    1 miesiąc temu


    Warszawa, Mazovia, Polska awin Pełny etat

    About the Role:We're seeking a Senior Product Designer to join our UX team at Awin, helping to shape the user experience for our customers across the globe. As a key member of our team, you'll be involved in the entire product lifecycle, from discovery to release, championing for users and creating human-centred solutions.Key Responsibilities:Co-lead...

  • Product Designer

    4 tygodni temu


    Warszawa, Mazovia, Polska SalesLoft Pełny etat

    THE OPPORTUNITY: Salesloft is redefining an age-old industry by creating a world-class culture and company that attracts, develops, engages and retains elite talent. We are looking for a talented Product Designer who will bring consumer-oriented design best practices to our B2B product. As a Product Designer at Salesloft, you will design product...