Senior Product Support Expert
1 tydzień temu
Overview:
We are accelerating the world's transition to more meaningful work by automating repetitive tasks at scale. Our digital workforce platform enables enterprises to increase capacity, enhance customer satisfaction, and ensure compliance.
About the Role:
This is an exciting opportunity to join our Global Support team as a Senior Product Support Engineer. You will be involved in direct communication with customers, leading issues to resolution, and working closely with our Delivery, Site Reliability, Product Engineering, and Infrastructure teams.
About the Job:
As a Senior Product Support Engineer, you will provide support for client issues related to infrastructure, configuration, and performance. This includes escalating to L3 engineers, participating in communication with customers, developers, and L3 engineers.
Key Responsibilities:
- Provide support for client issues related to infrastructure, configuration, and performance
- Evaluate and escalate complex technical issues to senior-level engineers
- Participate in communication with customers, developers, and L3 engineers
Requirements:
- Strong expertise (7-10 years) in administration and engineering of Linux and Windows OS
- Strong background in technical troubleshooting with hardware and software products
- > 3 years experience/practical knowledge of administering and tuning web servers (Nginx), Tomcat or other Java servlet containers, and databases (MSSQL, MySQL, PostgreSQL)
- Troubleshooting of Java applications, performance analysis, monitoring, and suggesting improvements
- Proficiency in Bash, Powershell (> 3 years)
- Familiarity with Windows Systems and its Services (Microsoft SQL a huge plus)
- Advanced Storage Knowledge
- System Analysis
- Network administration, DNS, TCP/IP , Security, PKI Certificate management
- Knowledge of network infrastructure, OSI-model understanding
- Experience in configuration automation using Ansible or similar tools
- Good communication skills
- Fluent written and spoken English
- Excellent Customer Service skills
- The ability to remain calm under pressure
What We Offer:
A competitive salary range between €60,000 - €90,000 per year, depending on experience and qualifications, a dynamic and innovative work environment, opportunities for growth and professional development, and a chance to work with talented engineers creating innovative Robotic Processing Automation solutions.
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