Multilingual Customer Service Representative
3 tygodni temu
We are seeking a Customer Service Advocate with Multilingual Skills to join our team at Goldman Recruitment. As a Customer Service Advocate, you will be responsible for handling customer inquiries and providing support to clients in various languages.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions.
- Use available resources to address customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions.
- Process customer requests and update databases regularly to ensure data accuracy.
- Keep detailed records of customer interactions in our ticketing system.
- Collaborate with the team to develop and propose innovative ideas to enhance customer satisfaction and experience.
Requirements:
- Proficiency in English (B2 level) and mandatory proficiency in Czech (C1 level).
- Fluent level (C1) in one of the following languages: German, Bulgarian, or Croatian.
- Excellent communication and teamwork skills with a focus on internal and external customers.
We Offer:
- Hybrid work model.
- Flexible working hours.
- Private medical care.
- MyBenefit Cafeteria Platform.
- Group life insurance.
- Employee discount.
- Annual bonus.
- Additional day off for your birthday.
- Two extra days off per year.
- Professional development opportunities.
- Possibility of growth.
- International team environment.
- Relocation package.
- Company events and initiatives.
- Family atmosphere.
- Attractive office location.
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