Key Account Manager

4 tygodni temu

Łódź, Łódź Voivodeship, Polska Albéa Pełny etat

About Albéa

Albéa is a global leader in beauty, personal care, oral care, pharmaceutical, and food packaging. Our site, Albéa Lodz Plastics, specializes in plastic tubes manufacturing for the cosmetic mass market for global and local brands.

Scope

This position reports to the Sales Director Eastern Europe and covers our European footprint. Customers' main industrial activities are based in Poland, with some fillers located in France and the UK.

Main Activities

- Develop and deploy a strong action plan based on the strategy to reach Albéa's budget and ambition for the given portfolio.

- Continuously improve customer experience and satisfaction by developing a strong network and good relationships within the accounts to understand their strategy, ambition, priorities, and needs.

- Deploy a strong internal coordination and efficient governance with Operations.

- Protect our current business, identify, and capture new growth opportunities by proactively promoting Albéa's products and services.

- New developments/projects: closely follow-up projects in collaboration with Customer Service and New Product Development (NPD) teams.

- Promote Albéa's CSR image and push our CSR offer.

- Review business KPIs on a monthly basis.

Accountability including KPIs

- Guarantee the profitable growth of the business, volume, and turnover with the customer.

- Guarantee customer satisfaction by ensuring the right level of service is provided to each account.

- Guarantee that Albéa's key performance factors, such as profit, working capital, overdue, etc., are maintained and improved.

- Guarantee the improvement of Albéa's reputation with effective communication and appropriate offers to implicit and explicit needs.

Profile (Experience & Qualifications)

- Bachelor's Degree or above.

- 5+ years of experience in sales in a manufacturing environment with complex negotiations with customers, integrating multiple dimensions (price, investment, level of service...). Packaging experience is a plus.

- Strong negotiation and project management skills.

- Ability to understand customer needs and Brand DNA to build customer satisfaction.

- Experience in an international context, working with different cultures (internally/externally).

- Strong analytical skills and ability to go from complex problems to actionable solutions.

- Fluent in English.

- Proficient in Microsoft Excel, Word, and PowerPoint.

- Win as One Team - Breaks silos. Actively supports and contributes to the success of other departments.

- Engage & Act - Manages priorities, Acts at the right time, and decisively. Empowers and motivates others.

- Achieve Goals – Executes the strategy and operating agenda. Delivers excellent and sustainable results on time.

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