Russian Player Support Advocate
1 miesiąc temu
Job Title: Russian Player Support Advocate
Job Summary:
We are seeking a highly motivated and customer-focused Russian Player Support Advocate to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, resolving their queries in a timely and professional manner, and ensuring that their experience with our company is seamless and positive.
Key Responsibilities:
- Provide world-class support to customers via live chat, email, and phone, resolving their queries in a timely and professional manner.
- Work collaboratively with our global team to identify trends in customer queries and implement solutions to improve customer satisfaction.
- Develop and maintain a deep understanding of our products and services, including their features, benefits, and technical requirements.
- Stay up-to-date with industry trends and developments, and apply this knowledge to improve our support processes and customer experience.
- Participate in ongoing training and development to enhance your skills and knowledge, and contribute to the growth and success of our team.
Requirements:
- Fluency in Russian and English, with excellent written and verbal communication skills.
- Strong customer service skills, with the ability to remain calm and composed under pressure.
- Technical skills, including proficiency in computer software and hardware, and the ability to troubleshoot technical issues.
- Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a global team and contribute to the growth and success of our company.
About Us:
PTW is a leading provider of specialist services to the games industry, with a reputation for delivering high-quality solutions to our clients. We are passionate about innovation and customer satisfaction, and we are committed to creating a positive and inclusive work environment for all our employees.
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