Training Specialist

3 tygodni temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat

Pursue a challenging role in Training and Development at Capita.

As a Training Specialist, you will contribute to the success of our organization by developing and delivering training programs that enhance the skills and knowledge of our employees.

Key Responsibilities:

  • Conduct Training Needs Analysis and identify training requirements for new starters and BAU
  • Develop and document training material, ensuring a process is in place for regular reviews and updates
  • Create assessments and assessment processes, ensuring the capture of all training outcomes
  • Own the planning, implementation, and delivery of all training programs for designated areas
  • Manage and maintain the e-learning tools and platform used across the business
  • Deliver coaching and feedback sessions in a constructive and proactive manner
  • Collaborate with operational teams to agree on the best training approach
  • Ensure all training outcomes are recorded on the appropriate systems in a timely manner
  • Communicate with stakeholders on planned interventions and associated results
  • Support the wider L&D team with ad-hoc development activities as required

Requirements:

  • English at C1 level
  • Minimum of 3 years' experience in training, design, delivery, and evaluation within a high-volume operational environment
  • The ability to identify performance improvement opportunities to coach and develop staff
  • Experience of training requirements in a regulated financial services environment
  • Ability to prioritize workload dependent on the changing requirements of the business
  • Excellent organization skills and attention to detail
  • Excellent customer service, communication, and interpersonal skills
  • Self-motivated with the ability to motivate others
  • Strong Client and Stakeholder management

About the Role:

  • This is a challenging role that requires a high level of expertise in training and development
  • The ideal candidate will have a strong background in training, design, delivery, and evaluation
  • They will be able to work effectively in a fast-paced environment and prioritize tasks accordingly

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a leading organization in the industry
  • A dynamic and supportive work environment


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