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Citizenship Expert Associate

1 miesiąc temu

Kraków, Lesser Poland lexmotion Pełny etat
Job Description

We are seeking a highly skilled and dedicated Citizen Services Specialist to join our team at Lexmotion Law Firm. As a key member of our team, you will be responsible for delivering exceptional service to our international clients seeking EU Polish citizenship.

The ideal candidate will have effective communication skills, a proactive approach, and the ability to prioritize tasks and fulfill commitments responsibly. Strong verbal and written English skills (C1/C2 level) are essential for this role. Additionally, the ability to give and receive constructive feedback and use business tools such as CRM, Asana, Miro, and others is crucial.

Responsibilities
  • Prepare applications for Polish citizenship and registration of Polish vital records.
  • Evaluate and analyze foreign documents and other pertinent data.
  • Manage correspondence with clients and provide support to our Associates and Specialists.
  • Establish stable and efficient cooperation with clerks and public institutions.
  • Manage both volume and complex cases.
  • Mentor team members on adopting a "client-in-the-center" approach.
  • Oversee the management and improvement of CRM and other business tools and processes.
Requirements
  • Alignment with our core values: knowledge, teamwork, caring, and maturity.
  • Effective customer service knowledge or equivalent experience.
  • Proactive communication skills for identifying opportunities and suggesting improvements to both clients and within our Lexmotion business.
  • Ability to prioritize tasks and fulfill commitments responsibly.
  • Strong verbal and written English skills (C1/C2 level).
  • Capacity to give and receive constructive feedback.
  • Effective usage of business tools such as CRM, Asana, Miro, and others.
What We Offer
  • An attractive work environment within a company with a clear mission, vision, and supportive values.
  • Hybrid work model and flexible working hours.
  • Stability through permanent employment contracts and an attractive package including salary, Multisport benefits, and medical insurance.
  • Opportunities for both professional and personal growth.
  • Dedicated support from experienced mentors, the leadership team, and colleagues.
  • A friendly atmosphere with tasty snacks and beverages.
  • An attractive office location in the heart of old town Krakow.