2nd Level Middleware Support Specialist with German Language Skills

4 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Antal Sp. z o.o. Pełny etat

We are seeking a skilled Middleware Support Engineer to specialize in 2nd level support for application management. The role involves supporting 21 applications, including Microfocus Service Manager, IBM DataPower, and customized client-specific applications. Your expertise will be critical in ensuring the smooth operation and maintenance of these applications.

Key Responsibilities:

  • Incident Management: Handle issues related to monitoring, logging, user management, and program errors. Manage tasks in Request Fulfillment, Problem Management, and Change Management.
  • Application Maintenance: Perform preventive maintenance, manage software changes, and oversee software release processes.
  • User Support: Provide assistance and support to authorized users.
  • Collaboration: Work closely with application managers and other support teams to ensure seamless operations.
  • Flexibility: Willingness to work within a service window from 6:00 to 18:00 CET and take on on-call duties and occasional weekend shifts for release management, testing support, or other urgent needs.

Requirements:

  • Minimum of 3 years in application maintenance and 2nd level technical support.
  • German and English: Minimum B2/C1 level (required).
  • Proven hands-on experience in SQL and Scripting languages, PL-SQL.
  • Proficiency in CLI Environment (PowerShell and/or BASH).
  • IT System Architecture general understanding.
  • Familiarity with ITIL frameworks, with experience providing 2nd level support.
  • Experience with ticketing systems.
  • Analytical mindset.
  • Strong motivation and ability to work effectively under pressure.


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