HR Hub Senior Associate

Join us on a journey of endless possibilities
At Strada, possibility isn't just a promise – it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at

HR Hub Senior Associate
Role Description
Job Summary
The
HR Hub Senior Associate
is responsible for providing independent day-to-day support for Strada colleagues and managers in various areas of HR administration, e.g. preparing documents, processing transactions of medium and high complexity level, preparing and analyzing reports, providing best resolution to complex queries and investigating issues and proposing solutions to fix problems.

The HR Senior Associate demonstrates high attention to detail, meeting high quality standards and timeliness for assigned tasks and cases in line with Service Level Agreement (SLA's). The Senior Associate takes active role in HR projects, lead them independently with limited supervision, understands local regulations and requirements, update any ongoing changes and have high attention to detail and quality. The Senior Associate should be a role model and supports less experienced colleagues to meet SLAs and find solutions.

The Senior Associate ensures all information related to Strada colleagues is accurate, held and processed appropriately and confidentially supporting Specialist and Team Manager in assigned tasks.

Senior Associate would be expected to progress within the role with assumption to be promoted into a HR Hub Specialist. Job Profile with progressively growing scope of work and complexity of job after this period.

Key Responsibilities
HR Hub pillars:

• People POC
• WD admin
• HR admin
• Payroll admin
• Ensure to prioritize any emergency as per HR Hub managers instructions.
• Demonstrate ownership for assigned processes and projects tasks, prioritizing work independently to deliver to deadlines and quality standards with limited supervision.
• Manage mid-level and high-level escalations, taking relevant action or escalating as appropriate. Propose improvements to prevent further ones.
• Analyze information and identify trends to solve discrepancies, conduct audits and quality checks for assigned tasks / reports / peer review quality checks.
• Take initiative for reviewing and suggesting improvements for the team's daily work, processes and procedures.
• Participate in system and process changes, testing the impact of changes and their effectiveness. Being able to support configuration setup of the systems.
• Complete assigned projects tasks and actions within the defined deadlines.
• Organize and lead meetings and calls independently or with very limited supervision; prepare summaries and notes as appropriate.
• Subject Matter Expert for assigned processes and knowledge areas.
• Support team members by providing training and guidance on complex cases. Prepare process documentation and SOPs, coach colleagues to reach a solution for unclear cases.
• Deliver clear and easily understandable messages to the team and stakeholders, maintaining correct tone and communication style.
• Complete activities and goals that positively contribute to team performance (e.g. execute best practices, techniques and solutions).
• Build relationships and effectively cooperate with stakeholders. Ask questions to understand partner's needs, sharing expertise and making recommendations to provide appropriate solutions.
• Be an onboarding buddy to new colleagues and support less experienced buddies in their role. Actively contribute to excellent new joiner experience.
• Accept feedback with openness and incorporate suggestions and improvements as appropriate.
• Share constructive feedback with colleagues on daily processing work and quality levels to improve the overall delivery in the team.
• Work in line to the Strada Values as well as the team principles shared by HR Hub managers.

Supervision and Leadership

• Work independently on complex cases but may require support with newly introduced or challenging situations, e.g. when number of queries noticeably exceeds expected volumes.
• Seek guidance when appropriate and make recommendations for solutions.
• Support less experienced colleagues to solve challenges encountered in the team. May need guidance in challenging situations e.g. managing reactions and emotions).

Knowledge, Skills, Abilities, And Experience
Knowledge, Education, Certification, Skills & Technical Proficiencies
KNOWLEDGE

• Understand and articulate local regulations and compliance driven requirements and properly use them in practice, act as Subject Matter Expert (SME) for assigned processes

SYSTEM KNOWLEDGE

• MS Office practical – Excel (including V-lookups and reports), Word, Outlook

Desirable

• Workday, HR systems, SharePoint,
• Knowledge and understanding of query / case management tools

EDUCATION

• Desirable university faculty Human Resource, Administration, Analytical or similar

Analytical Skills

• Very high attention to details
• Strong ability to analyze data and check its accuracy
• Strong ability to think logically and outside the box
• Strong decision making and problem-solving skills
• Independency in complex queries resolution
• Work under tight deadlines managing multiple tasks

Language Skills

• English - written and spoken -high communication level – C1 is a must

Work Experience
1,5-2,5 years in area of:

• Overall HR / workforce administration environment / employee life cycle / recruitment / payroll / background checking
• Experience working in a team-orientated, collaborative environment
• Experience working within corporate environment
• Understanding of client requirements and how to provide advice
• Ability to identify and close gaps in processes and procedures within own or colleagues' work.

At Strada, Our Values Guide Everything We Do

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.