SAP CRM Technical Consultant

5 dni temu

Warsaw Metropolitan Area, Polska Thrive IT Systems Pełny etat 60 000 zł - 120 000 zł rocznie

SAP CRM Technical Consultant


Location
: Warsaw, Poland (Hybrid – 3 days onsite)


Type
: Permanent


Note
:
No sponsorship provided – only candidates with valid legal working rights in Poland (citizens or residents) will be considered.

About the Role

We are looking for a skilled
SAP CRM Technical Consultant
with a minimum of 4 years' experience in SAP CRM development and technical implementation. The ideal candidate will have strong expertise in CRM Web UI technologies, AET, BOL programming, and Middleware integration, along with the ability to speak, read, and write
Italian
.

Key Responsibilities

  • Handle technical development for SAP CRM, including various customer-specific enhancements and validations.
  • Work with CRM Web UI Application Enhancement Tool (AET) and BOL Programming.
  • Implement and manage BADI enhancements, reporting (classical, simple, interactive), UI configuration, and middleware settings.
  • Support SAP CRM systems used for core customer service (phone, email, chat, webforms), onboarding (ODD/KYC/AML for POS & ECOM), and reporting.
  • Interface with SAP C4C for core sales activities and SAP CCIS (Master Data CRM) for onboarding processes.
  • Collaborate with stakeholders to ensure integration between SAP CRM and SAP ECC systems.
  • Configure and support the Customer Interaction Center (CIC) and IC Web Client.

Key Experience Areas

  • Strong hands-on experience in:
  • CRM Web UI Application Enhancement Tool (AET)
  • BOL Programming
  • BADI Implementations
  • CRM Middleware Integration
  • UI Configuration and Design Layer
  • One Order Framework
  • Transaction Launcher
  • Interaction Centre Configuration
  • Knowledge of IC Web Client technology, Web Service Tool, Action Profile, Factsheets, and TS preparation.

Mandatory Skills

  • SAP CRM Technical (ABAP, Web UI, AET, BOL)
  • BADI Implementations
  • UI Configuration and CRM Middleware
  • Integration with SAP ECC
  • Customer Interaction Center (CIC)
  • Fluent Italian
    (spoken and written)

Qualifications & Soft Skills

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Deep understanding of Customer Relationship Management processes.
  • Experience in resolving real-time issues related to customer service.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.

Additional Information

  • Start Date: ASAP / Negotiable
  • Language Requirements:
    Italian (mandatory)
    , English (professional working proficiency)
  • Only candidates
    with legal working rights in Poland
    will be considered.

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