Quality Assurance Specialist

5 dni temu

Kraków, Lesser Poland Helprise Pełny etat 14 000 zł - 40 000 zł rocznie

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

The Quality Assurance team sits within the Operational Excellence function and is responsible for ensuring that Customer Care and Operations teams deliver the highest quality and most positive experiences to customers. As a key member of the Quality Assurance team, you will collaborate with cross-functional partners such as Operations, Customer Care, and Compliance to help ensure an excellent overall customer experience.

YOU WILL
  • Evaluate and provide feedback on how Customer Care and Customer Operations teams interact with customers by monitoring, reviewing, and scoring calls and emails.
  • Coordinate and participate in calibration sessions to ensure consistent application of quality standards.
  • Act as a subject matter expert to ensure Customer Care and Customer Operations team members meet our quality expectations and provide a great experience for all customers.
  • Collaborate with team members to recommend, develop, and implement process improvements based on collected data that can be used as benchmark measurements.
  • Gather exceptional calls and email correspondences to be added to our customer interaction library for training purposes.

Requirements

  • 2+ years of experience working in a customer contact center environment with a focus on employee coaching and development.
  • Previous Quality Assurance experience is a plus.
  • Disciplined, self-motivated, and reliable with the ability to stay focused on a task and work independently.
  • Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with all levels of the organization.
  • Ability to work in a team environment and adapt to changing workload and circumstances effectively, as well as respond to new information quickly.
  • Experience in financial services, fintech, or complex operational or customer support roles is a plus.

Benefits

Work Flexibility
We allow you to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.

Basic Benefits Package
We care about the health and well-being of our employees – we provide private medical care, a MultiSport card, and life insurance.

Development on Your Terms
We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration and Shared Experiences
We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.

  • Quality Assurance Specialist

    5 dni temu

    Kraków, Lesser Poland Helprise Pełny etat 237 000 zł - 326 000 zł rocznie

    Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment...

  • Software Quality Assurance Engineer

    5 dni temu

    Kraków, Lesser Poland Autodesk Pełny etat 60 000 zł - 120 000 zł rocznie

    Job Requisition ID #25WD93476Position Overview Autodesk is seeking a Senior Quality Assurance Engineer to play a key role in advancing Autodesk Revit, the world-leading Building Information Modeling (BIM) software. In this position, you will be responsible for ensuring high quality software for the ongoing development and enhancement of Revit, focusing on...

  • Software Quality Specialist

    5 dni temu

    Kraków, Lesser Poland FDM Group Pełny etat 30 000 zł - 60 000 zł rocznie

    FDM is a global business and technology consultancy seeking a Software Quality Specialist to join our client in the financial sector. This is a fantastic opportunity for someone ready to take the next step in their software quality assurance career to join a dynamic and collaborative environment within a major financial institution. You will be part of a...

  • Junior Quality Assurance Analyst

    5 dni temu

    Kraków, Lesser Poland mthree Pełny etat 20 000 zł - 30 000 zł rocznie

    Are you a recent graduate eager to break into the world of Quality Assurance? mthree is looking for motivated and detail-oriented graduates to join ourQA Graduate Programme in Krakówand begin an exciting career supporting global financial institutions.If you're passionate about software testing, enjoy problem-solving, and are ready to learn fast -this is...

  • Intern in Quality Assurance Regulatory Transaction Reporting

    1 dzień temu

    Kraków, Lesser Poland UBS Pełny etat 35 000 € - 55 000 € rocznie

    Job Reference #329624BRJob TypeTemporary / ContractYour roleDo you have an interest in audit / risk control / data analytics areas? Do you know how to work well within a team to develop and deliver solutions?We're looking for someone like that to:perform an internal audit-type reviews on pre-defined controls that have direct and significant impact on...

  • Quality Assurance Analyst with German

    1 dzień temu

    Kraków, Lesser Poland Cognizant Pełny etat 30 000 zł - 60 000 zł rocznie

    Work Model: OfficeWorking Hours 9AM - 5 PM (Monday - Sunday)Project location: KrakowAbout The RoleCognizant is looking for an enthusiastic content quality analyst As content quality analyst, you'll work closely with content reviewers, operations leads and account strategists. To succeed in this role, you should ideally have a previous experience in content...

  • Quality Assurance Analyst with German

    1 dzień temu

    Kraków, Lesser Poland Cognizant Technology Solutions Pełny etat 30 000 zł - 60 000 zł rocznie

    Work Model: OfficeWorking Hours 9AM - 5 PM (Monday - Sunday)Project location: KrakowAbout the Role:Cognizant is looking for an enthusiastic content quality analyst As content quality analyst, you'll work closely with content reviewers, operations leads and account strategists. To succeed in this role, you should ideally have a previous experience in content...

  • Quality Assurance Specialist

    5 dni temu

    Kraków, Lesser Poland GRUPA NEUCA Pełny etat 40 000 zł - 60 000 zł rocznie

    Do Twoich zadań będą należeć:utrzymanie, rozwój i aktualizacja systemu zarządzania jakością (QMS) w organizacji,planowanie, koordynacja i prowadzenie audytów wewnętrznych oraz audytów dostawców,wsparcie zespołów organizacji w przygotowaniu do audytów zewnętrznych i inspekcji,udział w opracowywaniu i monitorowaniu planów działań...

  • Quality Assurance Specialist

    5 dni temu

    Kraków, Lesser Poland Pratia Pełny etat 40 000 zł - 60 000 zł rocznie

    Do Twoich zadań będą należeć:utrzymanie, rozwój i aktualizacja systemu zarządzania jakością (QMS) w organizacji,planowanie, koordynacja i prowadzenie audytów wewnętrznych oraz audytów dostawców,wsparcie zespołów organizacji w przygotowaniu do audytów zewnętrznych i inspekcji,udział w opracowywaniu i monitorowaniu planów działań...

  • Software Quality Assurance Analyst IRC274465

    3 dni temu

    Kraków, Lesser Poland GlobalLogic Pełny etat

    DescriptionOur client is a leading digital healthcare company revolutionizing the diagnosis of cardiac arrhythmias by combining wearable biosensing technology with advanced cloud-based analytics and AI. Their mission is to become the top provider of ambulatory ECG monitoring for patients at risk of arrhythmias. To date, their continuous monitoring solutions...