Client Support Specialist

6 dni temu

Kraków, Lesser Poland FedEx Pełny etat

We're looking for candidates with English and French, English and Italian, or English and German

Location: Kraków | Contract Type: Full-time (temporary contract – 2 years)

Every day at FedEx, over 450,000 team members, over 180,000 vehicles, and over 650 aircraft serve millions of people in 220+ countries and territories around the globe. Our work is more than the delivery of packages; we connect both our customers and our team members to solutions and possibilities. Join us in this effort and discover how we equip and empower our people to deliver exceptional experiences and outstanding service.

We are looking for a
Client Support Specialist
with strong communication and problem-solving skills to join our team in
Kraków.

We're searching for candidates who are fluent in one of the following language combinations:

  • English and French
  • English and Italian
  • English and German

Your responsibilities:

  • Providing support to customers with account-related issues (user IDs, access rights, manual setups)
  • Troubleshooting technical problems in collaboration with customer care, technology, and sales teams
  • Applying manual fixes after data transfers when needed
  • Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved
  • Explaining technical information in simple, customer-friendly language
  • Preparing concise reports or updates for internal teams and clients

Required skills:

  • Fluency in English and French, English and Italian, or English and German (min. B2)
  • Previous experience in customer service, preferably in a technical environment
  • Willingness to understand how JSON files, SQL queries and databases work
  • Strong problem-solving and communication skills
  • Ability to work effectively in cross-functional teams

What We Offer:

  • Employment contract
  • Hybrid work model (1–2 days per week from the office)
  • Rich benefits package (private medical care, life insurance, sports cards, meal vouchers)
  • Occasional gift cards

Interested? Apply

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