Product Support Analyst

At BBH, Partnership is more than a form of ownership—it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

Join us as a Product Support Analyst

The Alternative Product Team provides process and application development and support to Alternative Fund Accounting, Fund Administration, Custody, and Transfer Agency teams. As a key member of this group, the analyst will be working closely with internal business teams to analyze business processes (Corporate Consolidation, Accounting), develop business requirements (for Consolidation and Accounting systems), liaise with developers and vendors during analysis and design, create and execute UAT plans and scripts, document procedures, provide support, and create and execute implementation plans (training, rollout, transition). The individual will work both independently and as part of bank-wide project teams to actively analyze department needs and increase operational efficiency.

Some of your key responsibilities include:

Analysis / Documentation / Support:

• Supporting Consolidation and Accounting systems

• Write and review business requirements

• Facilitate developer or vendor analysis and creation of design documents and functional specifications

• Create and execute User Acceptance Testing plans and scripts

• Document procedures

• Create and execute implementation plans

• Create and manage project plans

• Analyze and design automated solutions to business problems

• Provide on-going system support

• Seek out and participate in team and interdepartmental projects

• Static data maintenance

Accounting/Consolidation:

• Understand accounting and consolidation

Client Service:

• Act as Subject Matter Expert/Level 1 Support for application portfolio, business operations, demonstrating new products and assisting with internal and external client questions or presentations, especially on the usage of BBH Consolidation and Accounting systems

Control/Risk Management:

• Understand impact of work product and potential risks; attention to detail is critical.

Qualifications:

• Primary degree in accounting / banking and finance / economics related discipline

• min. 2 years prior accounting/consolidation or business analyst or QA analyst experience preferred

• Prior involvement or experience working on financial services (preferred fund industry)

• Excellent written and verbal skills

• Ability to complete duties as assigned under minimal supervision

• Advanced working knowledge of MS Office

• Ability to work with business users (accounting department) and DEV team

• Prior experience with Oracle EPM system, SmartView, Jira, Confluece, QTest (a plus)

What we offer:

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

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