Renewals Representative II
3 miesięcy temu
By clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.
Job Description
Job Description
The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their subscriptions, coordinating additional training or professional service interests, identifying expansion opportunities including additional products + agents, and making sure Zendesk has a strong understanding of the overall account health. Success in this role is measured by increasing the value of each subscription while reducing churn and contraction.
You will be part of a fast growing Renewals organisation at Zendesk.
Responsibilities:
Lead future subscription negotiation at the time of renewal with a focus on reducing current discount and expanding term length
Properly qualify expansion opportunities.
Identify customers who are high risk leading to a potential churn or contraction.
Partner with Customer Success and Sales teams in building save plans for at risk customers
Work with our Customer Success and Sales teams to provide feedback on the growing requirements of our customers.
Responsible for maintaining a 90% (MRR/ARR) renewal rate
Responsible for meeting quarterly and annual goals
Maintain timely renewals
Manage renewal process from start to finish for all assigned opportunities
Manage SalesForce opportunities accurately and staying up to date
Manage customer campaigns as assigned.
Mentor Associate Renewal Representatives.
Proficient level of English speaking
Must have 3+ years experience managing customer accounts
Experience in negotiating SaaS contracts and pricing
Experience with Salesforce.com is a plus
Excellent phone presence and interpersonal skills
Excellent verbal and written skills
Results oriented
Excellent time management skills
Team Player
Articulate and professional
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.
Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Â
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.