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Members Support Agent with Dutch

3 miesięcy temu

Gdansk, Polska Arla Foods Pełny etat
 

Are you ready to make a positive impact in the agricultural industry? Join our unique team and embark on an exciting journey where you will play a pivotal role in supporting our farmer owners. This is the perfect opportunity to experience the dynamic and collaborative environment of a corporate setting while making a difference in sustainable farming practices.

 

About the job

 

In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of the Members Support Agent is to provide timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands).

 

Specifically, you will:

 

  • Proactively handle farmers' inquiries on a daily basis, ensuring high-quality, accurate, and timely support.
  • Maintain master data
  • Monitor milk quality results and collaborate with other departments and external partners such as laboratories and logistics teams
  • Verify documentation based on established guidelines and standards
  • Support the administration of quality assurance programs related to sustainable farming practices
  • Collaborate with local teams to establish strong relationships and build trust with our farmers, fostering a cooperative and supportive environment.
  • Contribute to the development of our knowledge library by creating informative guides and resources for farmers, enabling them to access essential information easily.
  • Handle ad hoc tasks on a daily basis to address any immediate needs or requests from farmers and ensure their satisfaction and trust in our services.

 

Join our team and be part of a vibrant community that values innovation, teamwork, and the pursuit of excellence.

 

Who are you?

Someone with a:

  • high level of English 
  • very good command of the Dutch language (min. B2)
  • at least a bachelor's degree
  • ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
  • willingness to support farmers with they inquiries
  • attention to detail, self-motivation and great organizational skills
  • excellent communication skills
  • an ability to adapt to different styles to suit different audience
  • an ability to identify process improvements
  • experience in dealing with documentation will be a plus
  • experience in the customer service field would be a huge advantage
  • experience within the Salesforce environment will be an additional advantage

 

What do we offer?

 

  • Flexible working time (start your day of work between 7-9) and home office work possibility
  • Language bonus
  • Trainings with experts & professional induction in a new position
  • Development programs (function additions, coordinator programme)
  • Financial support of your education 
  • Medical care & life insurance 
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
  • Relocation allowance
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
  • Additional holiday depending on length of employment (up to 4 days)

 

 

… while in the office you can also use some of below: 

  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
  • Chill-out rooms with X-box, pool table, board games, football table and swing

 

 

Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.

 

Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation behind many well-known and well-loved brands.

 

You will become a part of our Global Shared Services in Gdansk. You will join over 700 colleagues dedicated to supporting all of Arla. We currently have an IT Operations department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide.

We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world.

Our department, Member Relations, supports our farmers in their everyday work.

 

With over 15 years of existence in Gdansk, we offer you wealth of knowledge and the opportunity to participate in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture.

 

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.

 

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

 

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

 

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

 

BEWARE RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.