Infrastructure Analyst

4 dni temu

Krakow, Polska WARNERMEDIA Pełny etat

Welcome to Warner Bros. Discovery⦠the stuff dreams are made of.

Who We Areâ¦

When we say, âthe stuff dreams are made of,â weâre not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDâs vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating whatâs nextâ¦

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Role 

Reporting to a Duty Operations Manager, this position is critical in monitoring and supporting WBDâs Global Network and Infrastructure platforms. Ensuring tickets and issues are escalated accordingly and the Major Incident outage process is followed to ensure speedy communication to our internal teams/executives and customer services teams.  

Highlights of the roles 

The position is part of a unified technical operations team that will consist of members from multiple disciplines (Network Operations, Server/Storage Operations, Digital Platform Support Operations) to form a team capable of providing monitoring and support to all WBD technical infrastructure and where relevant you will escalate to Tier 2/Tier 3 engineers across the globe. This exciting new role has the scope for you to learn and progress into more technical roles within the ET&O teams. 

Working as part of a team of Tier 1 and Tier 2 operators in our Krakow operations center, the role is responsible for monitoring and providing 1st line (Tier 1) support of WBDâs network, infrastructure and digital services across 50 offices and production centers globally. 

This function supports the business 24 x 7 x 365. Post holders will be expected to work shifts including weekends and night shifts. 

 

Responsibilities 

  • Monitoring all our production network and platforms real time using systems such as Pager Duty, SolarWinds, Service Now, etc. 

  • Outage vetting and escalating to our Tier 2/Tier 3 engineers and 3rd party vendors 

  • Where possible resolving issues at the frontline or escalating to the Tier 2/3 engineers and 3rd party providers 

  • Writing of outage notifications and raising, and managing tickets in ServiceNow, following Discoveryâs Incident Management process. Checking whether changes have impacted the service and advising others accordingly. Ensuring that requests are handled in a timely manner 

  • Maintain Knowledge Base(s) and writing of processes where necessary to help and aid others in the future 

  • Ensure detailed shift handover among colleagues 

  • Provide support to the Duty Operations Manager in the management of high priority outages as needed, providing stakeholder communications at agreed intervals until resolution of the issue with root cause determined 

  • Coordinate with vendors and 3rd party suppliers on relevant issue reporting/resolution, post-incident reports, onboardings, service reviews, and system migrations/deployments 

   

Qualifications 

  • 1+ years providing administrative, troubleshooting, and technical support in a technology department 

  • Flexibility to work early morning, evening, weekend, and overnight shifts 

  • Experience working with Active Directory 

  • Experience using ServiceNow, PagerDuty, or another similar Service Management tool 

  • Basic networking knowledge is a plus 

  • Working knowledge of ServiceNow MS Word, Excel, or similar computer software systems 

  • Works well under pressure 

  • Excellent interpersonal skills 

  • Able to work independently & collaborate with a team to meet business objectives 

  • Able to communicate technical matters to technical and non-technical audiences 

  • Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements 

  • Excellent English written and verbal communication skills 

We offer

  • Contract of employment

  • Free access to Max

  • Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program

  • Work-life balance initiatives: wellbeing platform, yoga, educational webinars, Employee Assistance Program, internal media initiatives

  • Training & development: sharing the cost of English lessons, Employee Resource Groups, Bridge learning platform, sharing sessions with experts

  • CSR activities: volunteering, eco & social initiatives

  • Casual dress code

How We Get Things Doneâ¦

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If youâre a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

  • Senior Analyst

    3 miesięcy temu

    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Python SQL about-project : Model Risk Management (MRM), part of Global Risk & Compliance, is responsible for providing second line of defence for HSBC’s model risk. Model Risk Management comprises of five key areas, led by the Chief Model Risk Officer: Independent Model Review - Independently reviewing and (re)validating models and...

  • Lead Analyst

    4 tygodni temu

    Krakow, Polska HSBC Service Delivery Pełny etat

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity Global...

  • Lead Analyst

    1 miesiąc temu

    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : oscp sans gcih gcia technologies-optional : cissp about-project : Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers...

  • Technology Risk Analyst, Officer, Hybrid

    2 miesięcy temu

    Krakow, Polska State Street Pełny etat

    Job DescriptionOfficer – Krakow, PolandTechnology Risk AnalystEnterprise Technology Risk Management (ETRM) It is an exciting time to join State Street Corporation (SSC) as a member of the Risk organization. State Street is the industry leader in investment management, research & trading and servicing.The Enterprise Risk Management team at State Street...

  • Business Analyst

    3 miesięcy temu

    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Confluence Jira about-project : The Business Analyst is accountable for leading analysis for changes and new features/services that deliver enhancements to Digital Channels. Business Analysts are involved from initial scoping and discovery analysis, followed by management and documentation of requirements right through to post...

  • Cyber SRE Cryptography Operations Analyst

    2 tygodni temu

    Krakow, Polska ITDS Polska Sp. z o.o. Pełny etat

    about-project : As a Cyber SRE Cryptography Operations Analyst, you will be working for our client, a leading global financial institution focused on securing digital transactions and sensitive information. You will be an integral part of the Cryptographic Services team, ensuring the security and integrity of data across the organization. Your role will...

  • Service Delivery Analyst

    3 dni temu

    Krakow, Polska ITDS Polska Sp. z o.o. Pełny etat

    about-project : As a Service Delivery Analyst (Crypto), you will be working for our client, a global leader in cybersecurity solutions, focusing on cryptography and encryption technology. Your role will be crucial in supporting and enhancing the delivery of security services across their global operations. You will ensure compliance with information security...

  • Automated Security Scanning Analyst

    7 godzin temu

    Krakow, Polska ITDS Polska Sp. z o.o. Pełny etat

    technologies-expected : Jenkins GitHub Ansible Python about-project : As an Automated Security Scanning Analyst, you will be working for our client, a global financial institution that leads innovative digital services and manages cutting-edge IT infrastructure. Your role will focus on ensuring the security of technology products and services by...

  • Enterprise Technology Risk Analyst, Officer, Hybrid

    3 miesięcy temu

    Krakow, Polska State Street Pełny etat

    Officer – Krakow, PolandEnterprise Technology Risk AnalystEnterprise Technology Risk Management (ETRM) It is an exciting time to join State Street Corporation (SSC) as a member of the Risk organization. State Street is the industry leader in investment management, research & trading and servicing.The Enterprise Risk Management team at State Street is...

  • Enterprise Technology Risk Analyst, Assistant Vice President, Hybrid

    3 miesięcy temu

    Krakow, Polska State Street Pełny etat

    Assistant Vice President – Krakow, PolandEnterprise Technology Risk AnalystEnterprise Technology Risk Management (ETRM)It is an exciting time to join State Street Corporation (SSC) as a member of the Risk organization. State Street is the industry leader in investment management, research & trading and servicing.The Enterprise Risk Management (ERM) team...

  • Business Analyst

    2 miesięcy temu

    Krakow, Polska Mindbox S.A. Pełny etat

    technologies-expected : Jira Confluence responsibilities : Stakeholder Confirmation/Management/Build relationships Scope Definition Process Flow Definition / mapping (Current and Future State) TOM Gap Analysis Requirements Elicitation (Facilitating, Challenging and Documenting) – this includes: Epic confirmation User Story creation under BDD Refinement...

  • Cloud FinOps Analyst

    2 miesięcy temu

    Krakow, Polska State Street Pełny etat

    Who we are looking forCharles River Development is rapidly growing its Software-as-a-Service platform. We are looking for a hands-on, well-rounded FinOps Analyst role for our growing Cloud FinOps team. We offer an opportunity for talented and driven individuals to get on board with an organization that values personal initiative and growth.Why this role is...

  • Stress Testing Execution Analyst

    3 miesięcy temu

    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : VBA C++ about-project : Product Control Analytics is a global group within Global Markets infrastructure with representation in London, Paris, New York, Hong Kong and Brazil. Team is a centralised specialist quantitative group dedicated to, 1. Independent review of Front Office and Risk (Value-at-Risk and Counterparty Risk) models....

  • Lead Data Software Engineer

    2 tygodni temu

    Krakow, Polska EPAM Systems (Poland) sp. z o.o. Pełny etat

    technologies-expected : Java Google Cloud Platform SQL technologies-optional : IntelliJ Gradle about-project : We are looking for Lead Data Software Engineer to join the project in the telecommunications sector, focused on creating network infrastructure for high-speed internet access using fiber optic communication. In this role, you will work with an...

  • Incident response senior analyst

    3 tygodni temu

    Krakow, Polska HSBC Service Delivery Pełny etat

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity Global...

  • Information Protection Incident Manager

    3 miesięcy temu

    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    about-project : Global Cybersecurity Operations (GCO) provides a coordinated suite of “Information & Network Defence” services responsible for detecting and responding to information and cybersecurity threats to HSBC assets across the globe and is under the management of the Head of Global Cybersecurity Operations. This includes dedicated functions for...