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Regional Collection Specialist

2 miesięcy temu

Warsaw, Polska Baxter Polska Zoo POL Pełny etat

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter

You will be responsible for maintaining their given portfolio of customers and reducing the ageing of open AR by improving cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes and providing excellent internal and external customer service.

What you'll be doing

  • Completing daily collection activities as prioritized by debt collection software with an understanding of customer profiles and their related sensitivities.

  • Contacting customers on delinquent accounts for resolution and payment and recording all activities in the collection system.

  • Developing a strong solid understanding of the customer base and company interpersonal structure for effective issue resolution.

  • Communicating account delinquency information to the Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and critical issue process.

  • Resolving upon agreed timeline unidentified payments and other payment-related issues assigned by the Global Cash Application Team, as well as within the predefined time frame those A/R Related Disputes.

  • Reviewing Dispute documentation provided by the cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix).

  • Entering notes into Get Paid and provide sufficient information and supporting documentation to the owner.

  • Contacting internal owners for resolution of Disputes that are not being resolved on a timely basis.

  • Working with internal departments (Pricing, Customer Service, Marketing, Sales) to research, and provide support in obtaining additional information, following up on and collecting disputes deemed invalid by the internal functional teams.

  • Identifying repetitive issues and communicating those to the proper owners to facilitate root cause analysis and cure and supporting the training and process improvement effort.

  • Keeping up to date with accounts receivable standard processes and technology improvements and achieving past due percentage and cash target-related goals.

What you'll bring

  • Bachelor degree in Finance

  • 2+ years experience in SSC or similar corporate role with primary focus on data analytics.

  • Functional knowledge of the accounts receivable and dispute management processes.

What do we offer?

  • Probation period of 3 months and then for an indefinite period.

  • Competitive salary, annual bonuses, recognition award program.

  • Corporate culture based on our values: collaboration, speed, courage and simplicity.

  • Possibilities for development on a personal and professional level in one of the leading global MedTech companies.

  • Package of benefits including Private medical care (Lux Med), Life Insurance, and Multisport card.

  • Bax4U - cafeteria/lunch cards (300 PLN monthly).

  • PPE program with very attractive conditions available for each employee after 3 months.

  • Fully covered language courses (English or other languages according to business needs).

  • Co-financing of holidays and an additional 2 days off from work annually and an extra day off for your birthday

  • Employee Stock Purchase Plan.

  • Great Warsaw office location - Powiśle

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.