Junior Collections Specialist with German

1 miesiąc temu

Kraków, Polska HEINEKEN Global Shared Services Pełny etat

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data, and technology ready to „WOW” the world with our expertise, passion, and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, and always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

  • acting as a Business Partner to OpCos (e.g. Cash/ Pre LegalCollectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections and disputes management
  • managing customer relationship and ensure a high level of service is provided at all times
  • activities related to collections & disputes
  • handling incoming and outgoing calls with customers
  • identifying held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
  • demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitates the identification and resolution of any customer disputes
  • driving own personal development in finance-specific skills and business knowledge of implementing his/her development plan.

You are a good candidate if you have:

  • German C1/C2
  • English B2 or better
  • experience in finance/ Collections (OtC/AR) and familiarity with SAP will be an advantage
  • strong customer focus
  • strong communicator
  • negotiation skills
  • influencing skills
  • ability to deal with resistance
  • strong analytical skill.

For further information, and to apply, please visit our website via the “Apply” button below.

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