Software Engineer II

Job Description

Zendesk is looking for a well-rounded Software Engineer in Krakow, Poland, to join our Event Stream Processing and Reporting team, a hybrid team working primarily out of Copenhagen, Denmark.
 

The Event Stream Processing and Reporting team's objective is to architect and implement scalable systems that process high-volume event streams and provide insightful reporting capabilities. Our work empowers internal stakeholders and customers with data visibility and actionable analytics, supporting informed decision-making and driving product innovation.

Furthermore, our work is closely aligned with supporting the introduction of Zendesk Machine Learning products in Guide to provide further insights and automations leveraging our existing data for our customers.  

Our team challenges a variety of complex challenges, seamlessly integrating a diverse array of systems and technologies, all while championing a culture that values open communication and collaborative initiative. We focus on leveraging data to deliver substantive value and tailor solutions to meet the business objectives of our customers. We are a dynamic team that makes a conscious effort to put open and effective communication first, something considered by us to be an indispensable skill for success.

 

What youâll be doing:

• Publish well written and tested code to production

• Participate in designing and developing key features and functionality of our event reporting pipelines

• Investigate production issues and fine-tune our event pipelines

• Continually improve event streams and event pipelines for high efficiency, throughput and quality of data

• Work on data instrumentation and integration with platform products for our customer facing reporting features, machine learning initiatives and product analytics 

• Collaborate with team members on researching and brainstorming different solutions for technical challenges we face

What you bring to the role:

Required

• Prior experience in backend or full-stack application engineering role

• Proven understanding of event stream processing and data instrumentation for analytics 

• Excellent communication and time-management skills

• Committed to delivery

• You believe building great software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.

• Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues

Preferred:

• Prior experience owning Ruby or Scala services in a production environment

• Experience working on high throughput messaging systems like Kafka

• Experience using monitoring/alerting to ensure the reliability of a system

Tech Stack

• Our backend code is a split between Ruby on Rails and microservices written in Scala

• We use AWS Aurora to store data in MySQL and Kafka to stream events between services

• We use Kubernetes and AWS to deploy and scale our applications

Who we are

We believe in putting people first, doing outstanding work, and continuously learning. We are musicians, parents, gamers, travelers, pet lovers, photographers, programmers, and more. We value working in a diverse and inclusive environment, the different perspectives this brings, and having our assumptions challenged, enabling us to grow and learn, together.

Youâll join us at an important part of our journey towards bringing our community platform offering up to par with the best of the best and beyond.

We look forward to hearing how you can help us enable even better relationships between our customers and their customers.

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Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco,  Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

 

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

 

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. 

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendeskâs use of your personal information.  

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Poland annualized base salary range for this position is zÅ154,000.00-zÅ230,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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