Internship: Commerce Cloud Support Engineer

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

As a Commerce Cloud Support Engineer Intern, your core tasks will include:
•    Troubleshooting technical issues with Commerce Cloud products and platforms reported by clients.
•    Providing dedicated client support through various channels such as ticket, chat, or phone.
•    Regular monitoring and maintenance of Commerce Cloud products and platforms.
•    Documenting processes, best practices, and common solutions to streamline future support tasks.
•    Collaborating with cross-functional teams to resolve complex issues.
•    Assisting in testing updates and patches for Commerce Cloud products and platforms.
•    Participating in ongoing training and skill development activities related to Commerce Cloud.
•    Gathering customer feedback and advocating for product improvements.
•    Assisting with ad hoc projects or tasks related to Commerce Cloud support.

What you'll bring
The ideal candidate for our Commerce Cloud Support Engineer Internship position would demonstrate:
•    Proficiency in web technologies such as HTML, CSS, JavaScript, and APIs along with a familiarity with e-commerce concepts.
•    Excellent problem-solving skills and effective time management and prioritization skills.

•    Superior customer service skills coupled with outstanding communication abilities.
•    The ability to work collaboratively with cross-functional teams.
•    Adaptability and a propensity for learning new technologies and processes quickly.
•    Currently pursuing a degree in Computer Science, Information Technology, or a related field.
•    Proficiency in English, both written and spoken.

Meet your team
The local EMEA support team, part of the global support unit, takes pride in satisfying customers worldwide through their outstanding support services. The team thrives due to its exceptional unity and collaboration, ensuring smooth communication and knowledge sharing. They take every opportunity to learn and continually improve, extending their skills in delivering timely and efficient customer support. Their collaborative effort with global counterparts ensures the deliverance of consistent and effective support processes. This team's dedicated, customer-centric approach is a testament to the company's commitment to excellence and customer satisfaction.
 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391954  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.