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EMEA C2C Team Lead

3 miesięcy temu

Warsaw, Polska Baxter Pełny etat

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics, and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary

The C2C Team Lead is responsible for providing leadership and managing the Accounts Receivables processes with a primary focus on collections and dispute management for the customers in the scope of the Warsaw Baxter Business Services.

Responsibilities also include formal relationship management with the business stakeholders, other GBS functions, and management of the specialist team.

What will you be doing?

  • Managing and motivating a team of Accounts Receivable Specialists.
  • Mentoring AR Specialists and providing guidance on collections and dispute management methods applicable.
  • Foster the inclusive and diverse Baxter culture
  • Facilitating the resolution of unresolved Disputes by escalating through the management chain according to the standard escalation processes and procedures.
  • Contacting customers and resolving collection issues escalated by the Accounts Receivable Specialists.
  • Supporting the reporting activities as required by the Global C2C Analytics team and providing additional details on results, issues, and proposed solutions.
  • Setting and achieving performance targets (cash targets, bad debt %, DSO, etc.), ensuring all team members are aware and compliant with policies and procedures.
  • Working with the EMEA C2C Lead to drive for continuous improvement.
  • Preparing/supporting training programs for employees.

Who are we looking for?

  • People Leader with 3+ years experience in SSC or similar managerial role, accounting, or similar area.
  • Person with the ability to interview, hire, train, and develop employees with proficiency in accounting and cash application software.
  • Expert in the area of AR and Dispute Management, proficient in using Microsoft Office suite with a proven track record in Accounts Receivables process management and improvements.
  • Professional with continuous improvement and business process mindset, high level of ability to influence and negotiate, and excellent problem-solving, and customer service skills.
  • Fluent English speaker with other European languages proficiency (German, French, Italian, Spanish, Swedish, Dutch).
  • In terms of education: Bachelor's degree in Finance.

What do we offer?

  • Probation period of 3 months and then for an indefinite period.
  • Competitive salary, annual bonuses, recognition award program.
  • Corporate culture based on our values: collaboration, speed, courage, and simplicity.
  • Possibilities for development on a personal and professional level in one of the leading global MedTech companies.
  • Package of benefits including Private medical care (Lux Med), Life Insurance, and Multisport card.
  • Bax4U - cafeteria/lunch cards (300 PLN monthly).
  • PPE program with very attractive conditions available for each employee after 3 months.
  • Fully covered language courses (English or other languages according to business needs).
  • Co-financing of holidays and an additional 2 days off from work annually and an extra day off for your birthday
  • Employee Stock Purchase Plan.
  • Great Warsaw office location - Powiśle

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

For further information, and to apply, please visit our website via the “Apply” button below.