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Senior Engineer

3 miesięcy temu

Poland LTIMindtree Pełny etat

Role: O365 & M365 Operations Consultant

Location: Krakow OR Warsaw, Poland (Hybrid Model)

Employment Type: B2B Contract / Sub-Contract / Permanent

Language Proficiency: German (Mandatory) & English

Duration: 12 Months (If B2B Or Sub-Contract and it will be Extended)

 

NOTE: GERMAN LANGUAGE MANDATORY

 

Required Background Experience

 

  • Any Graduate
  • 2-5 years in a O365
  • Hands on experience working in ITSM tools like Service Now, Remedy etc.

 

Technical Support:

 

  • Detailed knowledge of enterprise M365 and O365 operations
  • Operational experience with handling incidents, migration and support for O365, MS office products, MS teams
  • Working knowledge remote troubleshooting, desktop support, incident and Service request management.
  • Experience is Mobile device management, mail configuration, application troubleshooting
  • Understanding ITIL concepts, monitoring and MS exchange would be added advantage
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Excellent attention to detail and procedure interpretation.

 

Customer Focus

 

  • Providing timely and accurate resolution of technical issues experienced by the Users.
  • Excellent communication skills.
  • Must be able to demonstrate a customer first approach to support
  • Identify and escalate severe issues, which could cause production impact.
  • Natural aptitude for trouble shooting & problem solving
  • Have solid experience in a technical support environment
  • Excellent skills on managing queues

 

Technical Skillset – Need to Know

 

  • Good knowledge of Microsoft 365 Workloads – Exchange Online, OneDrive, Intune, SharePoint, Teams
  • Active Directory
  • Microsoft Windows
  • Mobile Operating Systems (Android/iOS)
  • Knowledge of Laptop/Desktop/Tablet issues
  • Mobile Device Management
  • Excel Reporting (Good to have)
  • Knowledge of Infrastructure / Exchange / Server Technologies (Good to Know)