Associate Solutions Consultant

Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams 2023 has been an exciting year for us so far, as we continue to develop our business at a rapid rate and race towards our multi-billion dollar revenue goals.

Fundamental to our success is to build a highly effective and efficient Presales team to support opportunities in pooled accounts, the sweet spot of our business. The customers in this group will be from across all of our segments, but the engagements will be focused on speed, agility, and making best use of standard tools and demos to close business quickly.  This will be a broad, fast paced, and exciting role, creating a foundation from which customers will continue to grow their relationship with Zendesk.

We are now hiring an Associate Solution Consultant in Lisbon/Barcelona/Krakow to provide dedicated support to this critical market team.  You will primarily support European sales teams and customers, but as part of a global team, you may get the opportunity to work with customers from across the world.

Whether you have a background in another software company, or just a passion to develop your career in presales, weâre looking for curiosity, agility and a hunger to learn. If that sounds like you, weâd love to hear from you.

Job Overview:

As an Associate Solutions Consultant, youâll support our global sales team by providing technical and functional support on their key opportunities, whether this is a large Enterprise Account looking to make a small investment, or a full solution for an SMB customer, your role will be to provide the technical support to rapidly understand their requirements and demonstrate how Zendesk will meet them.

Your mission is to ensure product selection.  You must be both sales focused and technically savvy. Youâll be the technical bridge between our Sales team and their prospects. This will involve you supporting the technical relationship with our prospects to drive customer satisfaction by managing and delivering technical information, via remote calls and video conferences.

What you have:

• You have 2-5 years of related experience and a minimum of 1 year of software pre-sales experience.

• You have excellent interpersonal, communication, persuasion, presentation, and writing skills.

• You have bilingual proficiency in English and one of: German, French, Spanish, or Italian

• You have problem-solving skills, including the ability to meet a business requirement with a technical solution.

• Must be willing to work in a fast-paced, results driven environment and have a can-do and proactive attitude

• You have obvious passion and people skills.

Even better if you also have...

• Awareness of web / scripting technologies, HTML, CSS, JavaScript and SaaS applications

• Experience working in or with Call Centers, including an understanding of key metrics and best practices.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.