Junior Network Operations Specialist

Do you have passion for Network technologies such as Cisco switching, routing and wireless? You will be a key team member in securing network deliveries end to end in a truly international setup. Being a great communicator, you will act as a link between Global IT and Arla sites. Can you support the ambition of Arla IT to be amongst the best in the world?

In Arla we have for many years outsourced our LAN services to external parties. We have taken a strategic decision to insource the LAN service to obtain better, faster and more flexible deliveries. We are hiring to build up a state-of-the-art NOC team that will secure the services from implementing new network solutions in our Solutions organisation to operating the network in our Operations organisation through close collaboration.

You will join Arla IT Operations who are responsible for running and maintaining a global diverse IT landscape to support our business in achieving Arla’s goals. We have a strong and mature operations department where stability and continuous improvements are the main drivers. Apart from maintaining normal operations we also strive to use your skills supporting the implementation of new network on our sites around the world when possible. This will be in collaboration with our Solutions department running the infrastructure projects in Arla. Hence you can expect exciting task within network administration where you will be working with the newest technologies and where no two days are the same.

We have set an ambitious growth strategy of creating the future of dairy in Arla Foods and the key driver for this is strengthening our network infrastructure and bring it up to speed with industry standards. We are continuously refreshing our network and currently in the process of rolling out Cisco SDA on our sites to support our ambitions. Specifically, your responsibility will be to maintain a LAN consisting of approximately 5000 switches and AP’s spread across 120 sites in 41 countries.

How You will make an impact:

• Cooperate with our local sites to maintain and change the configuration of our LAN infrastructure
• Act as escalation point in case of urgent or severe IT Network incidents
• Perform network monitoring: monitor network devices, software health and network tools health checks. Monitor the network tools and report any device or software outages, prioritizing the issues
• Resolve incidents that arise in the infrastructure
• Support and develop our monitoring capabilities to utilize ML/AI to optimize incident resolution and operations
• Cooperate with our Solutions department on implementing and taking over the operations of newly implemented sites
• Ensure quality in our operational documentation
• Closely collaborate with stakeholders in both IT and Business
• Challenge the current setup and ensure continuous improvement

Some travel to Arla sites might arise in the future of the project . Outside normal office hours duties will be rotated in the team. 

Shift: 24X7 Shifts (Afternoon & Night shifts)

What will make You successful:

• Good problem-solving skills
• Passion to be a part of a hardworking and winning team
• Ability to multi-task in a fast-paced environment
• Excellent ability to learn and articulate Network and technical concepts
• Strong active listening skills and excellent written and oral communications skills
• Excellent Customer Service Orientation
• Ability to empathize with End-Users and convey confidence
• Strong documentation skills

Nice to have:

• Network Operations experience
• Technical support experience
• Solarwinds Orion experience
• ITIL Knowledge

What do we offer? 

• Opportunity to acquire Cisco certifications
• Possibility to Training & professional induction in a new position   
• Development programs (function additions, coordinator programme)   
• Financial support for your education    
• Medical care & life insurance    
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.   
• Scandinavian working style & no dress code   
• Home kit – monitor, laptop, keyboard, mouse, headsets, webcam  
• Referral program for employees   
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. )   
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)   
• Additional holiday depending on length of employment (up to 4 days)   

… while in the office you can also use some of below:    

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)   
• Chill-out rooms with X-box, pool table, board games, football table and swing  

We have a purpose for Good  

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organization and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you? 

BEWARE RECRUITMENT FRAUD 

It has come to our attention that there are some fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link. 

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