Incident Change Manager

1 miesiąc temu

Krakow, Polska WARNERMEDIA Pełny etat

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery⦠the stuff dreams are made of.

Who We Areâ¦

When we say, âthe stuff dreams are made of,â weâre not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDâs vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating whatâs nextâ¦

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery is a global fast-paced entertainment and media company, that continues to grow around the world, as well as across emerging platforms.

The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, as well as three locations (USA, UK, PL). We are the first point of contact, as well as owners of Major IT Incidents. This means analysts within GTOC teams are also responsible for initiating the Major IT Incident process and procedures, to support our Infrastructure. GTOC Teams: 1st Line Network/Infra/Incident Change Managers, 2nd Line (Network/Infra/Cloud/Domain Mgmt.), and Digital Platform Support Operations. 

About the Role

Reporting to an IT Operations Manager, carrying out the responsibilities of an Incident Manager but also managing the Change Management process in the team. This is a fast-paced, ever-evolving role that is required to provide key support for the Operations Manager, running and participating in major Incidents, chairing and managing some of WBDâs key event bridges but also being the main âGo Toâ for engineers, and Ops managers.  They must be able to cope well under pressure and provide mentoring to the rest of the team.

This role operates on a hybrid model, meaning postholders are expected to work shifts, including weekends and night shifts, and come into the office three times a week to support the business 24x7x365. 

Worth noting that the postholders wonât have any direct reports.

Responsibilities

  • Aide and handle major incidents across all of WBDâs platforms in line with the departmentâs major incident management process.
  • Communicate with all involved stakeholders about the status of the ongoing incidents.
  • Coordinate technical bridge calls between internal teams and vendors as required.
  • Make sure to notify all relevant teams about any planned works by third-party vendors through the Change Advisory Board.
  • Participate in post-incident analysis and documentation of the Root Cause Analysis report.

  

Qualifications

  • 2+ years of Incident and Change Management experience.
  • ITIL 4 Foundation certificate is a must.
  • Bachelor's degree or equivalent experience.
  • Ability to lead staff during an incident and through to resolution.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication in English.

Please be informed that we will consider applications only in English version.

We offer

â Hybrid work model: 3 days from the office, 2 days from home
â Free access to player.pl and HBO Max
â Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, employee referral program

â Work-life balance initiatives: wellbeing platform, educational webinars, Employee Assistance Program, internal media initiatives

â Training & Development: sharing the cost of English lessons, Employee Resource Groups, Bridge learning platform, sharing sessions with experts

â CSR activities: volunteering, eco & social initiatives

â Casual dress code

#LI-Hybrid

How We Get Things Doneâ¦

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bitsâ¦

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If youâre a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

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