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Services & Solutions Delivery Specialist with English
2 miesięcy temu
Job title: Services & Solutions Delivery Specialist with English
As a Services & Solutions Delivery Specialist with English within SRC process, you act as the point of contact for our Service Provider managing service requests and ensure a high level of customer satisfaction on a daily basis.
Your role:
⢠Developing and maintaining high standards of conversations and written communications with Customers and Service Providers
⢠Receiving, monitoring, and ensuring closure on time of all kinds of Service requests.
⢠Dealing with complaints and resolving operational issues
⢠Providing our customers with repair estimates and follow-up and monitoring the process until all approvals are provided
⢠Hybrid model of working within the professional and personal opportunities for development. Wide variety of trainings & learning opportunities
⢠Providing calculation on customer demands for paid maintenance services and repairs
⢠Creating quotes for time and material
⢠Contacting customers and business partners by phone and emails
You're the right fit if:
1. You enjoy having direct contact with customers and keep the high standard of communication
2. You know English fluently
3. You have professional experience in fields related to in customer service, supply chain or accounting operations (would be an asset)
4. You have the problem-solving mindset with the ability to identify improvement opportunities
5. You have interpersonal skills required in interactions with internal and external customers
6. You can multi-task and work in a fast-paced environment. Skill in prioritizing tasks required.
7. You have good organizational skills and aptitude for details
8. You have comprehensive PC skills, knowledge of Excel, SAP, Salesforce
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
⢠Learn more about our business.
⢠Discover our rich and exciting history.
⢠Learn more about our purpose.
If youâre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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