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Customer Service Representative

3 miesięcy temu

Kraków, Lesser Poland Apron Pełny etat

Apron was founded by a team of individuals who have a background in developing products for various global fintech firms. They identified a significant issue that needed addressing: business payments. These are the transactions for everyday necessities like groceries, construction materials, and receipt paper; transactions that are vital for maintaining supplier relationships and sustaining a thriving business, yet can become a time-consuming hassle.

It's estimated that in the UK alone, a million small businesses collectively spend 5 hours every week handling payments and invoices, which adds up to over 500 years annually.

This inefficiency impacts entrepreneurs, visionaries, and risk-takers - the pillars of our communities. Just imagine the innovation and progress that could be achieved if this time could be reclaimed. What new ventures could be launched? What innovations could be realized?

This is where Apron steps in as a key component in the small business ecosystem. By revolutionizing the payment process to fuel business growth rather than hinder it, Apron seamlessly integrates into your operations, optimizing efficiency and transforming hours of work into mere minutes.

Backed by prominent investors like Index Ventures, Bessemer Venture Partners, Visionaries Club, as well as the founders of Melio and Klarna, Apron is positioned for success.

Requirements

Who We're Seeking:

If you're a problem-solving extraordinaire driven by a commitment to delivering exceptional customer service, Apron wants you on board. We are in search of a Customer Service Representative with a sharp eye for detail and expertise in navigating the intricacies of payment processes. Join our team and play a pivotal role in our mission to provide unparalleled support to our valued customers.

Your Responsibilities:

  • Tackle payment-related inquiries with precision and empathy, ensuring customer needs are met effectively.
  • Investigate and resolve payment issues, actively finding solutions to guarantee customer satisfaction.
  • Personify the welcoming image of Apron, upholding our brand values with pride and professionalism.
  • Work in collaboration with our dynamic team to oversee projects focused on enhancing customer experience and optimizing support procedures.

Desired Qualities:

  • Minimum of 3 years experience in customer support, preferably within the payments or financial industry.
  • Exceptional problem-solving abilities and a proactive approach to resolving issues.
  • Outstanding communication skills, capable of articulating complex information clearly and concisely.
  • Positive demeanor and patience when interacting with customers.
  • Self-reliance and initiative, thriving in a fast-paced startup environment.

Benefits:

  • Competitive salary and equity options.
  • Provision of necessary tech tools and equipment.
  • Flexible vacation time and work-from-home opportunities.