CRM Analyst

• Maintenance and administration of the salesforce clouds –
  Sales Cloud, Service Cloud and Community Cloud
• Review and triage new requests from end users and perform initial investigation on the technical issues reported
• Ownership of 'business as usual' salesforce maintenance activities such as user/ profile/ role administration, data quality review, system health checks, environment management and email bounce management
• Expert in report and dashboard creation and who can train internal users on reporting best practices
• Deployment into higher sandbox and production using Changeset
• Collaboration with the internal Salesforce team on new feature development by creating technical development cards in Jira
• Maintenance of the application logging system and ownership of the remediation of any suspicious activities
• Management of third-party tools from AppExchange
• Management and ongoing improvement of the Salesforce Helpdesk
• Being the go-to expert on Salesforce capabilities for the Technical Account Management teams and internal stakeholders
• Provide SME support of the application during migration to MS Dynamics 365 CRM. Post migration of the application, this role will have the opportunity to select various career growth options such as MS Dynamics developer or Release engineer

• Maintenance and administration of the salesforce clouds –
  Sales Cloud, Service Cloud and Community Cloud
• Review and triage new requests from end users and perform initial investigation on the technical issues reported
• Ownership of 'business as usual' salesforce maintenance activities such as user/ profile/ role administration, data quality review, system health checks, environment management and email bounce management
• Expert in report and dashboard creation and who can train internal users on reporting best practices
• Deployment into higher sandbox and production using Changeset
• Collaboration with the internal Salesforce team on new feature development by creating technical development cards in Jira
• Maintenance of the application logging system and ownership of the remediation of any suspicious activities
• Management of third-party tools from AppExchange
• Management and ongoing improvement of the Salesforce Helpdesk
• Being the go-to expert on Salesforce capabilities for the Technical Account Management teams and internal stakeholders
• Provide SME support of the application during migration to MS Dynamics 365 CRM. Post migration of the application, this role will have the opportunity to select various career growth options such as MS Dynamics developer or Release engineer

• Deep understanding of the overall Salesforce architecture, including access controls through role hierarchy, sharing rules and profiles
• Hands on experience configuring Salesforce to suit the needs of different business teams through visibility controls on page layouts, fields, and applications
• Hands on experience with Flows and process builders
• Successful track record of working with cross-functional teams is essential
• Experience working in the payments sector a strong advantage.
• 3+ years of experience in either operations support, administration, or application development
• 1+ year of experience in Microsoft Dynamics 365 CRM. Or strong desire to work in MS Dynamics CRM
• Salesforce Administrator certification is highly preferred
• Microsoft Certified: Microsoft Power Platform Functional Consultant (PL-200) or Dynamics 365 Sales Functional Consultant Associate (MB-210) is preferred
• Knowledge of setting up and using CI/CD pipeline using Jenkins, Salesforce CLI or ANT is highly preferred
• Experience using Confluence or Jira is preferred
• Strong ability to collaborate both in person and remotely and work as part of a team
• Exceptional communication and interpersonal skills

• Pension plan
• Life Assurance
• Lunch Allowance
• Medical Insurance
• Health and fitness financial bonus
• Eye care reimbursement
• Stable employment conditions based on an employment contract
• A wide training package (soft and technical training offer, access to the e-learning platform, possibility of co-financing courses and certification)

Opis Firmy

Senior Software Engineer - MS Dynamics 365 CRM