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Integration Consulting Specialist
2 tygodni temu
Integration Consulting Specialist page is loaded
Integration Consulting Specialist Apply locations Warsaw time type Full time posted on Posted 2 Days Ago job requisition id R20483Job Title
Integration Consulting SpecialistSummary of the role
Support customers in the integration of Amadeus products or solutions. Provide billable consultancy / integration services to improve business performance.
In this role you'll be responsible for:
Pre-sales
Support autonomously sales organization for integration matters in the most complex cases (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests).
Assistance & consulting
Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems
Provide functional support and problem resolution within the overall integration project
Ensure submission of SOR or change proposals (CPR) to Product Management
Establish and manage the product/solution integration schedule
Support Integration activities during the implementation project
Provide formal integration status, KPIs and customer feedback reporting to Management
Perform final sign-off/ certification prior to implementation in production
Post integration & Post implementation Consultancy
Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
Make sure customers make the most of the Amadeus products / solutions
Identify and prioritize critical issues, problems and root causes
Present complex analysis results in client meetings
Identify potential upsell activities for consulting and optimization missions
Process Improvement
Propose & follow-up internal processes improvement / automation
Identify & recommend Internal tools/techniques for further process automation
Service Design
Punctually, the integration consultant may take a service designer role in a construction domain, and therefore have the following responsibilities:
- Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirement
- Review product specification ("Service" section)
- Contribute to the validation of serviceability deliveries within the feature team
- Build, store and track Services Documentation
- Implementation Guides, Cookbook, How To...
- Sharepoint repository updated with all key documentation.
- Creates a serviceability matrix – Details product functionalities ready to be industrialized
- Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain
- Transfer knowledge to Implementers globally
About the ideal candidate
- Bachelor's Degree - University degree (4 to 5 years) or equivalent qualification.
- 2+ years of experience in industry required - Development & Technical consulting
- Knowledge of current & evolving IT technologies, development expertise is a plus
- Proficiency in English (written & spoken)
- Knowledge of Web Services Technology
- Strong understanding of the Amadeus businesses, products & solutions.
- Good knowledge of Amadeus System architecture (XML/SOAP, Web Services, REST/JSON)
- Software Development and consulting expertise is a plus
- Customer management & support responsibility and customer facing exposure is a plus
- Knowledge of the travel industry and Air shopping products is a plus
- Project management skills
- Multicultural approach: exposure to multicultural work environment
- Customer focus and interpersonal understanding
- Communication skills including presentation skills in a high-tech environment
- Ability to influence cross-functionally
- Analytical and conceptual thinking skill
- Negotiation & Communication skills
- Autonomy and initiative
We can offer you
- An international, diverse and inclusive culture full of development opportunities with the access to Global Learning HUB
- Highly collaborative environment built on bottom up initiatives and employees' ownership
- Hybrid model of working from home and from the office (50/50)
- Competitive salary, eligibility to a performance-based bonus scheme
- An attractive possibility to invest in Amadeus shares and Employee Capital Plan
- Private healthcare package with ENEL-MED (incl. dental and vision) and reimbursement for glasses
- A flexible benefit platform to suit your needs
- Shopping vouchers for Easter and Christmas
- Parking slot
- Life Insurance
- Travel Insurance
- 2 additional days off
Application process
The application process takes no longer than a few minutes Create your candidate profile, upload your CV and apply. Once we've received your application and you're a good fit for the role, one of our recruiters will get in touch with you to arrange a telephone interview.
Are you the one we're looking for? Apply Now
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
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