Associate Impementation Specialist

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

The Associate Implementation Specialist will manage and deliver the implementation requirements of key and corporate customers and co-ordinate all parties (both internally and with our customers) and deliverables for small and medium new business accounts.

What will you be doing?

You will implement solutions in our clients' systems through:

• Verifying trial implementations on the test environment,
• implementing changes on the production systems of our service recipients,
• contacts with couriers and eCommerce sellers to determine the requirements and details necessary to implement accurate solutions,
• conducting workshops and training for retailers.

What are we looking for?

• You have been studying IT related subjects as part of a degree or technical studies,
• Having a keen interest in IT and like to learn about new software/tools in your spare time,
• Having the ability to think analytically and create optimal solutions for problems encountered,
• Ability to manage yourself in time,
• Having experience in working with clients,
• Ability to identify and properly respond to their needs,
• You are open for occasional business trips to clients to learn about the specifics of their work environment and to determine the optimal range of services and required support,
• You are able to communicate verbally and in writing in English.

What will make you stand out?

• You have experience as a Customer Implementation Specialist in the IT industry.
• You have experience in dealing with business clients.
• You're interested in new technologies.
• You're interested in system architecture or configuring electronic devices.

What do we offer?

• Annual Salary Review: We are reviewing the salaries of all our teams annually to evaluate an increase according to individual performance and the business results.
• Up to 150 USD/year to match your NGO donations We are happy to support your initiatives by duplicating the amount donated.

Volunteer day. You can take 1 day off per year in order to participate in volunteering activities We will love to see some pictures in our slack

Referral Fee We need your support in hiring top-class talent We offer a referral bonus of 4k-20k, depending on the complexity of the role and the hiring process.

We have an Employee Assistance Program with psychological assistance free of charge.

Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time

An inclusive and upbeat work environment Leave your suit behind... we're a t-shirt and converse kind of place More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.

A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.

Company events Work hard, play hard We do our best every day, even at our regular team-building events.

Internal and external training, free access to online training platforms such as Linkedin Learning

Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements.

Personal Training Budget. Up to PLN /year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.

Up to 30 days of vacation per year (additional days are granted along with seniority at AUCTANE).

Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.

Co-financing for sports and recreational activities

99% discount on your personal shipment orders via

Nice Office in Zielona Gora (free drinks, snacks...)

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