KYC Associate

Job Description

Seeking those who have the drive to deliver world class client onboarding.

So, who are we?

Hello, we're IG Group. No, not Instagram – though we're a pretty big deal ourselves. We're a global, FTSE -listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around , people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let's innovate together

Your role in the team

You will be part of the KYC team where your primary activity will be reviewing exceptions for new customer accounts, evaluates all type of retail, complex Corporate and Institutional accounts and analyse new customer processes and policies.

Communicate effectively and efficiently with relevant internal and external parties to complete the KYC review process. This role offers good learning in Anti-money laundering (AML) processes and procedures and also opportunities to identify risk and provide supports in fixing the risks identified, problem solving skills, develop in other areas of the wider operations team and to build strong relationships with sales, compliance and other operational departments.

What you'll do

Bring your process knowledge in identifying exceptions in all types of retail and institutional account opening processes. Act as a SPOC for any inquiries from different stakeholders. Provide training to new joiners and act as a buddy until they are up in the learning curve. Assist in providing process trainings to different stakeholders. Stay up-to-date with the latest regulatory, policy and procedural requirements, and take ownership of relevant procedural updates. Being proactive in creating incidents and escalating system/process issues while keeping the management informed. Adhere to agreed targets, KPIs, SLAs, productivity and quality standards consistently. Perform quality check analysis on time and provide feedback. Work closely with internal/external audit teams when necessary. Identify potential risks and process gaps. Multi-task and meet deadlines against a high volume work schedule. Work with Subject Matter Experts in projects and collaborate with the wider team to achieve desired results in projects.

Who we're looking for

You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.

What you'll need for this role

Key Qualification Requirements:

Experience performing AML/KYC activities in the financial services industry will be an advantage Strong Risk awareness (incl. Operational, Compliance, Business and Reputational) Problem solving and analytical mindset Familiarity with AML/KYC regulations and industry guidelines will be an advantage Understanding of sourcing information from various data sources Excellent written and oral communication skills, fluent in English Great attention to details Good understanding of MsExcel and ability to design and understand operational reporting Ability to be highly flexible and react swiftly to changing priorities and urgent situations Process improvement and efficiency

We're looking for tenacious, curious, eager and open-minded people to help us maintain our industry leadership. People who embody our three core values – who want to champion the client, lead the way and love what we do. We recruit based on excellence, and believe that diversity is vital to success. We have zero tolerance for bullying, harassment or any other behaviour that stifles innovation and collaboration.

How you'll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world's best trading experience. We'd love to have you along for the ride.

The perks

It really is more than a job. We'll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off... the list goes on.

Competitive salary Private medical cover for you and your family (Medicover_ - Multikafeteria system (you can choose Multisport card, vouchers etc.) Life insurance (Generali) Comprehensive global and local onboarding process – to the company and to your role Employee-led LGBTQ+, Women's, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture Option to participate and create ESG initiatives based on IG Brighter Future Fund additional days off a year for voluntary work - additional day off to celebrate your Birthday and more

Where you'll work

We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favourite thing is about working at IG, and you'll hear an echo of 'our culture' That's because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That's why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.

So, if you're keen to connect with our values, and lead the charge on innovation, you know what to do.

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