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Trading Services Analyst
4 miesięcy temu
Miejsce pracy:
Kraków Your responsibilities Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media;
Answering queries from our client base on all of our products and platforms;
Resolving trade queries and disputes;
Dealing and executing trades for our clients over the phone (after a relevant training) - this is execution-only dealing (we do not give any trading advice);
Providing clients with technical support with our front-end platforms and chart packages;
Conducting audit checks and client administration tasks;
Participating in and running various local and international projects or initiatives.
Our requirements A degree-level education
Fluency in primary support language:
French (written and spoken)
Fluent competency in English (verbal and written)
Excellent interpersonal and communication skills
A logical and analytical approach to problem solving
Confidence to employ basic maths skills, particularly mental arithmetic
Strong organisational and time management skills
Ability to work under pressure
Literacy in MS Office
Optional Experience of working within a financial environment, or experience of working in a client servicing team or sales
Good working knowledge of any additional European language, would all be a distinct advantage
What we offer Following our internal Trade Execution Test (TET), you will have the opportunity to provide an execution-only phone dealing service to our global client base;
The opportunity to become a Specialist within a particular client servicing journey. As a subject matter expert, you will be enabled to raise the bar and focus on the optimisation of the client servicing journey and client experience;
Leadership opportunities, where you'll empower others to deliver exceptional client service in line with the Group's client servicing strategy. This involves recruitment, development and training of IG's future client-facing talent.
Flexible working hours & hybrid working
Home office equipment reimbursement
Annual financial bonus
Private medical cover for you and your family/partner (Medicover)
Multikafeteria system (you can choose a multisport card, vouchers, etc.)
Life insurance (Generali)
Employee-led LGBTQ+, Women's, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
Well-being events as well as Employee Assistance Programme
Summer picnic, New Year party and other social events
3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work
Benefits sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
flexible working time
fruits
integration events
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
charity initiatives
birthday off
Multikafeteria system
Job Description We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in learning more about the financial markets.
We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.
As a Trading Services Analyst, your role will be to help deliver world-class and industry-leading support to our global client base.
We're looking for people with a passion for providing excellent client service and who have an interest in learning more about financial markets.
This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment.You're also well suited for the role if you have previous client services experience, and thrive on interacting and assisting clients with wide range of queries.
Who we're looking for You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation.
You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution.Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
We don't fit the corporate stereotype.If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you.
But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.
You don't need a background in finance to apply although this is desirable. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.What you will need is a genuine interest in working in financial markets and client services, along with motivation levels as impressive as your aptitude for numbers and attention to detail.
How you'll grow When you join IG Group, we want you to have more than a job – we want you to have a career.
And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of.With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way.
And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world's best trading experience. We'd love to have you along for the ride.In addition, Trading Services employees are well equipped to join many departments within the global organisation.
Local and international opportunities within our dealing desk, risk, compliance, sales, operations, IT and many more lie for top performers.
IG Group We've been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow's opportunities.
Today, we're a global fintech company incorporating the IG, tastytrade, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents and over active clients worldwide.
But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive.
Join us if you'd like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.
