![Capita](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist with French/Customer Service Agent with French
2 tygodni temu
Job Description
Role Overview
We are looking for a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for assisting customers through various channels, analyzing and resolving their queries, sharing information on administrative and technical matters, making system changes, forwarding calls to different departments, and upselling products.
Key Responsibilities:
- Supporting customers through inbound calls and messages
- Analyzing and solving customer queries
- Sharing information on administrative and technical requests
- Making changes to the system
- Forwarding faults or calls to other departments
- Upselling and promoting products
Requirements:
- Proficiency in French at C1 level or above
- English proficiency at B1/B2 level
- Customer-oriented attitude
- Excellent organizational and communication skills
- Good knowledge of MS Office
- Willingness to work in shifts
What's In It for You:
- Performance bonus and relocation bonus
- Employee Assistance Program for psychological support
- Additional day off for voluntary activities
- Access to Employee Network Groups
- Opportunity to become an Internal Trainer
- Career path framework
- Multinational environment with ties to Swiss business culture
- Medical healthcare and insurance benefits
- Positive work-life balance
You will be part of a diverse network of experienced individuals dedicated to innovation. Join us to learn, grow, and make a difference in your career. Capita is a leading consulting and digital services provider with a global presence.
About Capita
Capita is a consulting, transformation, and digital services business. We partner with clients to deliver innovative solutions, simplifying connections between businesses and customers. With over 55,000 employees worldwide, we operate in various sectors and locations.
Location: Krakow, Poland
Time Type:
Contract Type: Fixed Term
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